Marisa BrownMarisa Brown is senior principal research lead for supply chain management for APQC. From the Author - Page 3Last-MileOptimizing Last Mile Deliveries in a B2B ContextAPQCB2B organizations that are able to follow these same practices will be more likely to meet rising customer expectations and enjoy greater competitive advantage as a result.Software SolutionsAssessing the Current State of Advanced Supply Chain AnalyticsAPQCOrganizations that continue to dither about whether analytics is a good investment and those that struggle with change management will increasingly be left behind.Emerging TechnologiesSales and Operations Planning, Integrated Business Planning: The Current StateAPQCDriving the type of culture where these processes can make the most impact requires support from the top and incentives to break down silos, roll up sleeves, and undertake the difficult but ultimately value-driving work of collaboration.Training/OnboardingClarity Through Consequences for Service Level AgreementsAPQCIdeally, SLAs should include rewards and incentives for meeting expectations, but even more importantly, they should clearly specify the consequences that the supplier will face if the terms of the SLA are not met.Carbon FootprintScreening Logistics Providers for SustainabilityAPQCOrganizations that do not currently track and assess the sustainability of their logistics providers may be left scrambling when Scope 3 disclosure requirements are no longer optional but instead become mandatory.HiringInvesting in the Development of Your Logistics EmployeesAPQCAPQC research on employee retention found that the pursuit of better career development opportunities is the most common reason why employees seek work elsewhere. Providing opportunities for your logistics employees is now paramount.Training/OnboardingAligning Customer Service with Leadership PrioritiesAPQCOne of the most effective ways to ensure that KPIs align with strategic priorities from leaders is to ask them directly. These responses are helpful for getting a sense of broader goals for your customer service team.Procurement SoftwareRobotic Process Automations Needs the Right Foundations for Success in Supply ChainAPQCEffective governance structures, roles and deployment approaches all help to ensure that RPA projects are carried out in a systematic way.Sourcing & ProcurementProcure-to-Pay Suffers from Disconnected GovernanceAPQCTo focus on productively managing the end-to-end process, organizations need to shift from thinking of procurement and AP as separate processes and implement governance that enables them to become an integrated, seamless end-to-end process.Supply Chain VisibilityAddress Internal Resistance to Open InnovationAPQCIn times of disruption, open innovation can help organizations to find new ways of working that make the business more resilient and responsive to customers or to develop new products and services that are feasible within existing constraints.Supply Chain VisibilityOrder Visibility as a Key Part of the Order-to-Cash ProcessAPQCToday’s customers expect the same visibility and transparency in their business-to-business (B2B) transactions as they experience in their personal transactions.Supply Chain VisibilityAdopt Planning Capabilities That Enable Scenario Modeling and AnalysisAPQCWhether supply chain leaders are trying to figure out the optimal supplier network, where to locate inventory, or how customer demand patterns will be affected by a new product launch, they need more than a simple review of historical data.Previous PagePage 3 of 6Next Page
