Marisa BrownMarisa Brown is senior principal research lead for supply chain management for APQC. From the Author - Page 2Risk/ComplianceOutsourcing Customer Complaints and InquiresAPQCOutsourcing or automating activities like order status updates can free up CSRs for activities that build stronger relationships and contribute to the bottom line.Sourcing SolutionsSupply Chain Planning: Priorities and Strategies for 2024APQCStandardized processes help to enable technology and help organizations better prepare for disruption.PackagingPacking Materials and Supply Chain SustainabilityAPQCRenewable packing materials—which are also compostable in many cases—have greater potential to drive sustainability by helping to reduce harmful waste.Risk/ComplianceBalance Efficiency and Risk in Logistics to Build ResilienceAPQCOrganizations that care about their long-term survival and profitability need to assume that disruptions will inevitably occur and build supply chains that can flex and adapt in the face of these disruptions.Risk/ComplianceDeveloping a Contingency Playbook for Supply Chain RisksAPQCBy anticipating changes and disruptions and developing a contingency playbook, supply chain organizations can ensure their survival and competitive advantage in a world of ever-increasing risk and change.Procurement SoftwareProcurement in the CloudAPQCWhatever model you choose for procurement, it’s important to remain aware of the tradeoffs involved and to approach the cloud as part of a larger digital strategy for procurement and the enterprise more broadly.Supply Chain VisibilityUnlocking Innovation Through Supply Chain BenchmarkingAPQCLeading the charge to quantify the impacts of benchmarking to the organization and exposing a variety of employees to benchmarking practices can help increase buy-in and ensure continuity for these efforts.Sourcing SolutionsProcurement is Changing for the BetterAPQCWhile procurement has an important responsibility to be a good steward of an organization’s financial resources, a greater focus on resiliency and continuity of supply is vital.Emerging TechnologiesSupply Chains Embrace Digital Transformation Into the FutureAPQCThe need for improved collaboration and decision-making is driving much of this innovation as leaders seek to get actionable insights faster, from ever-increasing quantities of data.Last-MileOptimizing Last Mile Deliveries in a B2B ContextAPQCB2B organizations that are able to follow these same practices will be more likely to meet rising customer expectations and enjoy greater competitive advantage as a result.Software SolutionsAssessing the Current State of Advanced Supply Chain AnalyticsAPQCOrganizations that continue to dither about whether analytics is a good investment and those that struggle with change management will increasingly be left behind.Emerging TechnologiesSales and Operations Planning, Integrated Business Planning: The Current StateAPQCDriving the type of culture where these processes can make the most impact requires support from the top and incentives to break down silos, roll up sleeves, and undertake the difficult but ultimately value-driving work of collaboration.Previous PagePage 2 of 5Next Page
