APQCCompany DetailsContacthttps://www.apqc.org/Articles & NewsProfessional DevelopmentClarity Through Consequences for Service Level AgreementsIdeally, SLAs should include rewards and incentives for meeting expectations, but even more importantly, they should clearly specify the consequences that the supplier will face if the terms of the SLA are not met.Carbon FootprintScreening Logistics Providers for SustainabilityOrganizations that do not currently track and assess the sustainability of their logistics providers may be left scrambling when Scope 3 disclosure requirements are no longer optional but instead become mandatory.Professional DevelopmentInvesting in the Development of Your Logistics EmployeesAPQC research on employee retention found that the pursuit of better career development opportunities is the most common reason why employees seek work elsewhere. Providing opportunities for your logistics employees is now paramount.Professional DevelopmentAligning Customer Service with Leadership PrioritiesOne of the most effective ways to ensure that KPIs align with strategic priorities from leaders is to ask them directly. These responses are helpful for getting a sense of broader goals for your customer service team.Procurement SoftwareRobotic Process Automations Needs the Right Foundations for Success in Supply ChainEffective governance structures, roles and deployment approaches all help to ensure that RPA projects are carried out in a systematic way.Sourcing & ProcurementProcure-to-Pay Suffers from Disconnected GovernanceTo focus on productively managing the end-to-end process, organizations need to shift from thinking of procurement and AP as separate processes and implement governance that enables them to become an integrated, seamless end-to-end process.Products & Press ReleasesSourcing & ProcurementSurvey: More Than 80% Believe Their Organizations are Ready for the “New Normal”The Top 3 skills needed in our new environment according to respondents are flexibility (52%), innovation (40%) and change management (37%).Request More InformationFill out the form below to request more information about APQC