Improving Parts and Service Revenue, Profitability

Enigma offers electronic parts catalog for manufacturers of complex equipment

Enigma offers electronic parts catalog for manufacturers of complex equipment

Burlington, MA  March 2, 2006  Enigma Inc., a provider of aftermarket service and support technology, has announced the availability of the Enigma InService EPC (electronic parts catalog).

The Enigma InService EPC is a browser-based set of integrated applications for creating, distributing and dynamically updating the spare parts information needed by parts managers and mechanics. With up-to-date parts information, Enigma explained that InService EPC allows service organizations to increase equipment uptime, reduce service costs and improve spare parts sales.

The graphical user interface of the InService EPC provides a synchronized view of assembly drawings with the associated parts lists, including all pricing information. It also integrates with back-office systems so that service quotes can be provided on the fly and parts can be ordered quickly from the shop floor.

The resulting electronic catalogs are delivered via the Web or CD/DVD, providing accurate parts information to customer service departments, maintenance shops and field service environments.

Designed for quick implementation, Enigma InService EPC can be up and running in less than four months. It is also the first Enigma product to be sold with both traditional and subscription-based pricing models.

Whether they provide service through dealers, partners or their own team of field technicians, equipment manufacturers today must provide fast, accurate and easy-to-access parts information to their service teams, said Jonathan Yaron, president and CEO of Enigma. With InService EPC, we are equipping manufacturers with a streamlined solution for deploying support for their service organizations. Now, manufacturers of all sizes can take advantage of the growing opportunities in the aftermarket, increasing top-line revenue and bottom line profitability with minimal investment.

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