ServiceBench Offers Warranty Analytics within its Service Intelligence Solution

Web-based service supply chain automation designed to conduct intuitive data mining, analysis

Web-based service supply chain automation designed to conduct intuitive data mining, analysis

Fairfax, VA — June 28, 2005 — ServiceBench Inc., a provider of Web-based service supply chain management applications, today announced the next generation of the Warranty Analytics module within its Service Intelligence offering.

With the Warranty Analytics module, ServiceBench said users can mine the data generated as part of the warranty process and conduct analyses of the findings. Results can then be used to help companies make more informed decisions across the organization, while helping to predict future performance.

The new generation includes action-oriented dashboards to enable companies to answer more specific questions about their data. Users also receive early warnings for product and part failures; they can analyze service provider performance; conduct cost analyses for labor, parts and travel; and detect fraud.

ServiceBench said its Service Intelligence offering is a tool for companies to recognize important trends early in the supply chain lifecycle and uncover previously unknown factors that contribute to these trends. The results of the analysis can be used to improve the cost effectiveness of the service supply chain, improve the quality of the service network and increase the reliability of manufactured products. Future Service Intelligence modules will be launched for Service Call, Field Service and Parts solutions.

"ServiceBench is pleased to announce the next generation of intelligence-driven Warranty Analytics, which provides a more precise window into the data associated with the complex warranty process," stated Michael Dering, president and CEO of ServiceBench. "The Service Intelligence solution is designed based on feedback from our customers, who said they need the ability to more effectively manage the service supply chain while turning it into a powerful business analysis tool."

One user, Dave Velasquez, National Warranty manager, Mitsubishi Digital Electronics America, said, "The Warranty Analytics module is a critical part of Mitsubishi's ability to proactively utilize data in ways never before possible, enabling us to consistently improve warranty related business functions, while enhancing performance across the entire supply chain."

— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

— For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management."