MTM Technologies Expands Service Management Solution Nationwide

IT company deploys Astea solution to 400 service representatives; builds on initial rollout

IT company deploys Astea solution to 400 service representatives; builds on initial rollout

Horsham, PA  September 28, 2005  Information technology company MTM Technologies is expanding the rollout of a field service management solution from Astea to 20 of its locations where it will be used by nearly 400 technical service representatives, the solution provider announced this week.

Partnered with such technology providers as Cisco, Citrix, Microsoft, HP, EMC and Avaya, MTM Technologies' practice areas include access infrastructure, IP telephony, enterprise storage, security and network and systems infrastructure. Service areas include managed services, consulting, professional IT staffing and implementation.

The company's expansion of its deployment of Astea's Alliance Service Management Suite builds on the product's initial rollout program with 80 users at five locations.

"After an extensive search for a service management solution, we found that Astea's customer-centric approach was best-suited to deliver the functionality we needed on an enterprise-level scale," said Mark Oebbecke, director of managed services for MTM Technologies' Mid-Atlantic Region. "We are very pleased with the results we have achieved thus far and look forward to implementing the Astea solution throughout our organization."

Astea said Alliance enables MTM Technologies to improve field service by quickly identifying available resources and providing complete equipment history, in real time. The solution also helps the company manage contracts to prevent expirations and ensure renewals, when required, as well as improve overall efficiency by eliminating manual processes, tracking billable time and incorporating documentation capabilities for company-wide collaboration.

"MTM Technologies is a leader in its space because of its commitment to delivering best-of-breed services to its customers, a commitment which is made possible by the company's continuous improvement of their internal processes," said Debbie Geiger, vice president of marketing for Astea International. "We're very excited about this expansion; it is a true validation of the benefits our solution provides to organizations that are serious about service."

Additional Articles of Interest

 For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

 For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management."

 Freight capacity and transportation budget pressures continue to hound transportation managers. But savvy companies have discovered how to fight back. Read more in The Analyst Corner column in the August/September 2005 issue of Supply & Demand Chain Executive.