Laser printer parts distributor reduces inventory, enhances customer service with solution from Servigistics
Madison, WI, and Atlanta — November 29, 2005 — Parts Now!, an international distributor of laser printer parts, and Servigistics, a service parts management solution provider, announced today that Parts Now! has implemented the Servigistics Service Parts Management solution, which has enabled the company to accelerate its achievement of service-related goals.
Since implementing the Servigistics solution, Parts Now! said it has improved planner productivity by 25 percent, increased fill rates to 98 percent and reduced service parts inventory by 23 percent. Parts Now! utilizes the Servigistics solution to achieve global visibility across its service parts network, while enhancing its customer service and support levels and streamlining its service parts inventory.
"Servigistics has delivered tremendous value to Parts Now! by enabling the company to rapidly achieve key service-related objectives, while improving our service parts operations," said Bob Banke, vice president, Operations, PartsNow!. "With Servigistics, we have enhanced our customer service levels, reduced inventory and improved our bottom line."
Eric Hinkle, CEO of Servigistics, commented, "Parts Now! has an excellent reputation for delivering high standards in customer service and support, and implementing Servigistics has helped them further differentiate themselves. Parts Now! is able to provide even higher quality customer service with less inventory and lower costs. We are pleased to be their technology partner."
For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management from the August/September 2005 issue of Supply & Demand Chain Executive."