More than 60% of logistics service providers saw increased demand for last-mile delivery, but a lack of visibility, automation and innovative tech is holding them back. And, 41% say their biggest challenge to scaling last-mile operations is outdated business processes and manual operations, followed by legacy technology (36%), according to a report released by Bringg.
“This past year has forced retailers and service providers to assess their supply chain agility and resilience,” says Guy Bloch, CEO at Bringg. “While they want to take advantage of growing opportunities in the world of ecommerce, they are challenged by legacy systems, limited visibility and high operational costs. In 2021, we look forward to providing retailers and logistics providers cloud-based delivery and fulfillment solutions that digitize, automate and orchestrate their logistics operations. With greater visibility and control, they in turn can deliver better experiences to their customers.”
From PR Newswire:
● 88% of UK logistics leaders mark their sustainability practices as a “high” or “very high” priority (the highest across EMEA), while the United States lags behind its European counterparts (74%).
● 53% of respondents say their shippers use or have requested real-time visibility tools for end customers, but only 18% of providers have it, and over half have no plans to purchase.
● 54% of logistics providers are focused on adding automation to improve customer service; 41% have already done so.
● 20% of respondents said they’ve abandoned automated scheduling and self-scheduling because it was too expensive; on the other hand, 61% say this was the top wish-list item from shippers.
● 64% are planning to offer new premium services and service plans to increase business through last-mile operations this year, while 43% say intelligent and easy integrations that enable multiple delivery models is the technology that will most help them win business.