Infor released Enterprise Automation, a set of Infor Operating Service (Infor OS) multi-tenant cloud services, built on Amazon Web Services, designed to help companies rapidly scale automation across their organizations by connecting data integration, artificial intelligence (AI)/machine learning (ML), and robotic process automation (RPA) capabilities into a single platform.
"We have a differentiated solution because we started by addressing the more complex back-end automation. With RPA, we now provide the front-end automation, which enables us to deliver a complete package for enterprise automation. This gives us an advantage over stand-alone vendors," says Massimo Capoccia, Infor chief innovation officer.
- Infor Enterprise Automation enables customers to create unlimited automation processes that interact directly with Infor CloudSuites or other application experience without human intervention.
- It delivers automation capabilities through a single composable platform, Infor OS, which connects systems and people through back-end automation, decision automation and — with the release of Infor RPA — front-end automation.
- Infor AI addresses decision automation through natural language processing and machine learning services to streamline task execution, recommend next-best actions, and predict potential issues and adjust systems accordingly.
- Infor iPaaS (integration platform-as-a-service) addresses backend automation through integration services for the development, execution and governance of workflows connecting any combination of on-premises and cloud-based applications within individual or across multiple organizations.
"With Infor Enterprise Automation, we're delivering all the required technology pieces in a differentiated way that connects all levels of automation, regardless of the apps in the composed ecosystem. We want to provide customers the ability to foster a creative culture of continuously enhancing their capabilities without having to introduce new contracts, new technology or differing platforms, which ultimately creates tremendous overhead in just progressing a single idea,” says Rick Rider, Infor SVP of product management. "Ultimately, we're helping customers blur the lines among RPA, process intelligence, workflow automations, and connected machine learning-based insights. Our goal is to provide customers with a platform, which can help them, regardless of their situation, continue their automation journey without having to be hardcore developers or automation experts – or having a host of prerequisites or costs just to even get started on an idea."