Infor Expands Service Management

Acquisition of product lines from Single Source Systems will provide greater service management for companies that deal with high-value assets

Atlanta—Nov. 8, 23011—Infor, a provider of business application software, announced the acquisition of new product lines from Single Source Systems, Inc., an Infor solution partner. The acquired product lines include Service Management Plus (SM-Plus), SM-Plus Mobile and Workbench Suite. The addition of these products to Infor’s solution offerings will benefit dealers, distributors and manufacturers primarily through a direct relationship with Infor and closer alignment of Single Source and Infor products.

SM-Plus enables service-centric companies that make, distribute and service high-value or complex equipment to manage the entire service life cycle of that equipment. SM-Plus Mobile allows field technicians to use a laptop or mobile device to remotely access critical supply-chain information such as unit configuration, incident history, service history, service contract status, and parts availability while still in the field. Workbench Suite allows users to consolidate several role-related screens, performance gauges, navigation shortcuts, process flow guides and advanced search/report tools in one easy-to-access location.

Following this acquisition, Infor intends to deliver significant product enhancements and to integrate these key solutions with a number of core Infor platforms, providing even greater synergies between the Single Source product lines and existing Infor product offerings. Several of the acquired SM-Plus products were specifically designed to work with Infor10 ERP Business (SyteLine) and were developed using Infor’s Mongoose software development toolset.

For more information, visit