BigMachines Validates Integration with Oracle's Siebel CRM On Demand

Enabler integrates on-demand solution with Siebel to help companies automate entire opportunity-to-order customer cycle

Enabler integrates on-demand solution with Siebel to help companies automate entire opportunity-to-order customer cycle

San Mateo, CA — July 21, 2006 — BigMachines, a provider of Web-based configuration, quote and proposal selling tools, has announced that the integration between its on-demand Lean Front-End (LFE) solution and Oracle's Siebel CRM On Demand has been successfully validated by Oracle. BigMachines has also become a certified partner in the Oracle PartnerNetwork.

BigMachines LFE, including BigMachines CPP (Configure, Price, Propose) and BigMachines SPP (Select, Price, Propose), allows sales teams to configure complex products, manage complex pricing and upsell options, create quotes and proposals, and send orders to enterprise resource planning (ERP) systems or order entry personnel.

Siebel's multi-channel offerings allow organizations to manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. With this validation, Oracle and BigMachines can now help their mutual customers to automate the entire opportunity-to-order customer cycle, BigMachines said.

The integration of BigMachines with Siebel CRM On Demand allows users to populate quotes and orders directly with Siebel CRM customer contact data, and then link detailed quote and order information directly to CRM opportunities. This helps reduce manual data entry across multiple systems, and provides an integrated view of sales wins and losses across customers, accounts and opportunities, according to BigMachines.

BigMachines LFE can be configured to customer needs using on-demand or on-premise platforms, and the solution can integrate with Siebel CRM On Demand or on premise as needed.

Joint Customers

One of the companies integrating BigMachines LFE with Siebel CRM On Demand is Smiths Medical, a designer and manufacturer of monitoring devices and systems used in a wide range of inpatient and outpatient environments.

"We believe that BigMachines will provide a centralized product information resource and guided selling experience, accessible from anywhere and maintained real-time, for any internal or external customers," said Rob Sweitzer, director of U.S. and global OEM sales with Smiths. "This self-service configuration, pricing, proposal generation, and clinical-technical support tool, with its integration to our CRM system, will enable us to better support our U.S. salespeople and distribution channels to drive additional revenue. We expect to dramatically improve our productivity through more efficient processes, while reducing costs."

Another customer integrating BigMachines with Siebel CRM is Shoretel, the world's fastest-growing manufacturer of enterprise voice over Internet protocol (VoIP) telephone systems.

According to ShoreTel chief information officer Rick Parkinson: "BigMachines' Lean Front-End is the perfect on-demand solution for our business model, with features and functionality that meet our needs better than other marketplace offerings. We expect it will not only give us better visibility and control of our business processes and transactions, but also drive productivity and increased revenue by allowing our sales reps and channel partners to easily self-service their configuration, quotation and proposal needs."

BigMachines CEO Godard Abel said that these are just a few examples of how the synergy of the integrated solutions is providing significant improvements and rapid payback for businesses across diverse industries.

"Many companies offering complex products and services have discovered that human error, inconsistent pricing and multiple hand-offs create delays that negatively impact customer service and satisfaction," said Abel. "We're confident that the addition of BigMachines' capabilities to Siebel CRM On Demand customers will increase sales and reduce erosion of profit margins, leading to improved business performance."

Additional Articles of Interest

— Got warehouses? Got manual processes? Read the case for thoughtful automation in the fulfillment center in "Optimization is a Four-letter Word," the Final Thoughts column in the June/July 2006 issue of Supply & Demand Chain Executive.

— For the latest facts, figures and benchmarking data from the supply chain industry, read the "Running the Numbers column in the June/July 2006 issue of Supply & Demand Chain Executive.