Etihad Cargo launched an Instant Offer Rate (IOR) tool, further enhancing the carrier's online booking portal to streamline the booking process, provide faster response times and offer improved levels of customer service.
"Since launching Etihad Cargo's revamped booking portal, the carrier has continued to add features that enhance the customer journey, making it easier and more intuitive for partners and customers to make bookings," says Leonard Rodrigues, head of revenue management and network planning at Etihad Cargo.
"By giving portal users instant access to prices based on their unique requirements, partners and customers have all the tools they need to make a booking within seconds and with the confidence their cargo will be transported across Etihad Cargo's global network safely, securely and reliably at the most competitive price."
- Developed in collaboration with IBS Software, Etihad Cargo's IOR solution will enable the carrier to boost efficiency, reducing pricing transaction times by up to 70%.
- Utilizing automation, the new IOR feature instantly generates prices based on five key booking and flight parameters, including density, departure day, direct and indirect flights, flight demand and requested services. Using this data, the IOR solution will provide the best available price to customers within a few seconds, offering a seamless, user-friendly booking process via Etihad Cargo's online portal.