OnProcess Technology, Inc. introduced its new cloud-based technology platform, OnProcess Agora, which hosts a suite of applications, communications and business intelligence tools underpinned by a proprietary data model to help improve the management, efficiency and orchestration of service-parts supply chains.
“The after-sale service supply chain has a direct and substantial impact on customer service, sustainability outcomes and the bottom line. Unfortunately, the typical service supply chain today is a web of disconnected, manual processes managed by siloed departments and systems,” says Oliver Lemanski, CEO of OnProcess. “That’s why we designed Agora, which gives our customers complete control and visibility across the service supply chain, and uniquely combines parts management data with data that focuses on the customer experience. The platform is a key enabler of our company’s vision to power the world’s circular service supply chains and puts sustainability and customer lifetime value at the heart of the everything-as-a-service economy.”
- OnProcess Agora integrates the entire service supply chain into a single platform and automatically captures and blends parts data, customer data and OnProcess proprietary data across the post-sale service lifecycle.
- OnProcess’ AI-driven digital solution for asset recovery, Agora Recover, gives customers a holistic view of the parts recovery cycle.
“Agora Recover makes it easier to recover the inventory that matters most and provides new digital services for a more frictionless customer experience,” adds Lemanski. “By providing real-time information to the right people when and where they need it, helps teams recover parts faster, make better decisions, optimize operations, improve warranty recovery, reduce costs and emissions and significantly improve customer satisfaction.”