Professional Development: Page 104

Early Holiday Shoppers Have Highest Expectations for Order Fulfillment

Customers plan to do a significant portion of online and phone-based holiday purchasing during Black Friday and Cyber Monday.

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Amazon Taps Merchants for Warehouse Space to Expand Inventory

Warehouse capacity issues and the cost of new facilities helped increase Amazon’s order fulfillment spending 34 percent.

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The MonarchFx Alliance: A Collaborative Business Model for E-Commerce Logistics

The alliance offers e-commerce retailers lower costs and quicker delivery than any one company can achieve on its own.

Amazon Takes Counterfeit Sellers to Court for First Time

The e-commerce giant took action after a number of businesses voiced concern that knockoffs were killing their sales.

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Latest Survey Finds Black Friday Has Gone Global

A survey on online shopping during the holidays shows that Black Friday is becoming a major shopping event outside the U.S.

Targeted Online Incentives Drive New and Lapsed Customers to Brick-and-Mortar

Retailers using targeted online incentives can drive shoppers to brick-and-mortar stores and increase average transaction amounts.

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Wal-Mart Boosts Online Holiday Inventory for Black Friday

Wal-Mart will boost its online inventory for Black Friday by more than half as it pulls out all stops to grow online sales.

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The Future of Customer Experience

Analytics will be supported by workflow automation, while working with machine learning and feeding artificial intelligence.

Laura Bassett

Risk/Compliance

5 Steps for Peak Performance during Peak Season

Manhattan Associates

There are many factors to consider—from consumer demands to channel alignment to supply chain execution and beyond.

Adam Kline

Amazon Begins Requiring Free Returns at the Cost of Some Sellers

Some Amazon Marketplace sellers not leveraging Fulfillment by Amazon were notified of a change to their return policy.

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Building the World’s Largest and Most Important Commerce Event

Participate in the dialog necessary to understand how consumers discover, shop and buy in an age of digital transformation.

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Cubs-Focused Sports Retailer Halts Online Orders after Demand Surges

Sports World Chicago can’t keep up with online demand for Cubs gear since the team won the National League Championship.

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