Study: Technology Drives Process Changes Amidst High Workplace Skepticism, Resistance

The majority of respondents indicated that they do not believe change within their organization will make them more productive.

Stock On The Plant Floor
Getty Images

Signavio, a leading provider of business transformation solutions, released survey results revealing that more than 80% of people want their job responsibilities to remain the same, with 65% of respondents highlighting that new technology at work helps drive productivity. Conducted by Dynata, the survey of more than 1,000 U.S. consumers reveals a general resistance to change, but a positive acknowledgment of technology’s impact in the workplace.

The majority of respondents indicated that they do not believe change within their organization will make them more productive. With only 44% of respondents agreeing with the statement, this resistance to change highlights the need for businesses to implement technology and processes that drive productivity without hindering workflows. Nearly 56% of consumers reported change makes them less productive or does not impact their productivity, indicating that businesses need to ensure they are making changes that positively impact workflows and processes.

“It’s evident today’s workforce is skeptical of change, which creates a negative organizational impact if managed incorrectly,” says Alexandre Wentzo, senior vice president of sales, Americas, Signavio. “For businesses to drive successful change, they need to first look at how their internal processes are defined to truly understand how their organization operates. Once processes are better understood, new technology can be implemented to increase productivity and better utilize employees.”

Additional insights from the survey that business leaders should make note of include:

·      Change makes the majority of people unhappy. Only 44% of respondents said that change makes them happier.

·       Automation is driving change and employees are noticing. Survey results show 55% of respondents were aware of their workplace adopting new automation technologies.

·       Employees understand why change matters. 85% of employees understand why an employer makes changes for its business.

·       Businesses are slow to change. 54% of respondents said their company did not make changes to their processes or policies in the last year.

By harnessing the hidden value in your organization’s processes and continuously monitoring end-to-end processes, organizations gain operational insights into potential risks and ongoing monitoring and improvement opportunities. Once internal processes are understood, getting employees on board serves as the No. 1 driver of process automation success.