Virgin Atlantic Cargo Utilizes Descartes’ Cloud-Based Global Air Messaging Solutions

Global air carrier standardizes and automates its air cargo processes

OntarioMay 30, 2013—Global air carrier Virgin Atlantic Cargo implemented Descartes Systems Group’s cloud-based Global Air Messaging Gateway solutions to help standardize and automate its air cargo processes to support higher levels of customer satisfaction.

“Using Descartes as our sole electronic messaging provider, we benefit from increased transparency and improved efficiency across our air cargo operations,” said Gill Launders, Head of Corporate Services at Virgin Atlantic Cargo. “Descartes’ Global Air Messaging Gateway helps support our ability to better manage shipments and effectively fulfill our customers’ expectations.”

Descartes’ Global Air Messaging Gateway is based upon Descartes’ cloud-based Global Logistics Network (GLN). The GLN provides its members with a wide array of value-added services that span the entire shipment management process including contract management; freight bookings; shipment tracking; security and trade compliance filings; and more.

“We’re pleased that our broad offering of air cargo solutions helps the world’s leading air carriers to connect to their trading partners and regulatory organizations to improve performance and drive higher levels of customer satisfaction,” said Jan Markill, EMEA Sales Director at Descartes. “Virgin Atlantic Cargo is a valued customer, and we’re excited to support them in enhancing performance and driving high levels of customer satisfaction.”