Locus launched Delivery Linked Checkout (DLC), what is said to be a first-of-its-kind integrated capability that enables retail businesses to achieve profitability in their last-mile logistics. This feature helps retailers deliver orders on customer-preferred timelines while maintaining optimal capacity and service efficiencies.
“A single bad delivery can completely make or break a consumer’s perception of a brand,” says Nishith Rastogi, founder and CEO of Locus. “But everything from limited fulfillment capacity to inefficient route planning and disconnected systems managing last-mile operations continue to put retailers at risk of failed execution. To solidify fulfillment as an impactful point of differentiation, a driver of brand loyalty and a growth enabler, retailers need to directly connect their logistics operations with the customer experience. Locus’ Delivery Linked Checkout, in combination with our Dispatch Management Platform, offers a unique proposition for retailers to secure profitability while enhancing customer satisfaction.”
From PR Newswire:
Key features include:
- Capacity-led slot bookings account for available capacity, logistics costs and business constraints, identifying and offering only the available slots upon checkout for end-consumers.
- Multiple delivery window options across 10-minute, express, 2-hour, same-day, or next-day fulfillment helps retailers satisfy customer expectations and capture a broader set of shopper segments.
- Customer-friendly post-fulfillment journey allows customers to choose alternate dates and times for shipment delivery even after order dispatch.
- Route optimization creates precise delivery schedules by factoring in customer availability, clustering deliveries and reverse shipments from the same service areas to limit the instances of reattempts and failed deliveries.