Indoor appliance maker to balance inventory and improve fill rates Servigistics' service parts management solution
Augusta and Atlanta, GA — August 7, 2006 — Electrolux, a producer of major appliances for both consumer and professional use, and Servigistics, a strategic service management solution provider, announced today that Electrolux will implement the Servigistics solution across its U.S. major appliance service business.
With more than 55 million products sold globally each year, Electrolux will implement the Servigistics solution to plan and optimize the company's more than $30 million worth of service parts inventory in the United States while enhancing customer service levels and improving first-time fill rates. Servigistics will host the solution for Electrolux and integrate with its existing Legacy system.
"Electrolux is committed to delivering quality and reliable service to our industry-leading clients, and we wanted a proven solution that would streamline our service operations, maximize performance, and help us raise the bar on service," said Dave Rinker, Electrolux Consumer Services Group general manager. "After evaluating several solutions, it was clear the Servigistics solution offers the most advanced capabilities, would easily scale with our business and help us deliver world-class service to our customers."
Eric Hinkle, Servigistics CEO, added, "Electrolux has a reputation for producing some of today's most trusted brands in major appliances and they recognize how after-sale service can differentiate them even further in today's competitive market. Servigistics is proud to welcome Electrolux to our growing list of market-leading clients and we are committed to helping them achieve their service goals."