Chargebacks911 launched a first-of-its-kind AI agent purchase indemnification solution designed to protect merchants from the emerging chargeback risks associated with agentic commerce.
"Everyone is telling merchants to be afraid of AI agents but we would rather give them a reason not to be," says Monica Eaton, founder and CEO of Chargebacks911. "Agentic commerce should be an opportunity for merchants, not another category of transaction they are expected to accept at their own risk. If the industry believes AI agent purchases create a new chargeback exposure, then merchants need protection that is built for that exposure. That is what we are launching."
Key takeaways:
· The new bolt-on capability enables merchants to protect qualifying purchases made through AI agents without replacing their existing fraud prevention technology or rebuilding their payments infrastructure.
· Chargebacks911 identifies transactions involving AI agents and provides indemnification against qualifying chargebacks associated with those purchases, giving merchants a new layer of protection as consumers increasingly delegate purchasing decisions to AI.
· This solution allows merchants across verticals and markets to add protection for AI agent purchases without changing the technology they already use to manage fraud.
· By combining transaction intelligence with Chargebacks911's experience of post-transaction behavior and disputes, the solution is designed to determine eligible transactions and indemnify merchants against qualifying AI agent-related chargebacks.
