New service parts management solution to enhance visibility, streamline operations and optimize inventory across subsidiaries
Tokyo, Japan, and Atlanta — September 7, 2005 — TOSHIBA TEC, a document processing and telecommunications systems provider, has selected Servigistics Inc. to boost performance in its service parts operations.
Through a multi-phase implementation, TOSHIBA TEC will use the Servigistics solution to improve the effectiveness of the company's service parts operations through global inventory visibility and optimization by improving service levels, increasing forecast accuracy, boosting productivity and enhancing collaboration across the company's corporate and subsidiary operations.
TOSHIBA TEC is currently using a first-generation service parts management solution that does not provide visibility across our global service parts inventory, said Takeo Ishida, general manager, TOSHIBA TEC. We selected Servigistics for its ability to streamline service parts networks, optimize inventory investments and provide visibility across worldwide, multi-echelon service parts operations with one integrated system.
Hiroshi Shimizu, general manager of Servigistics Asia-Pacific (APAC) operations, said his company is pleased to add TOSHIBA TEC to its list of clients in the APAC region. TOSHIBA TEC understands the correlation between best-in-class service parts management and best-in-class service. They are demonstrating their commitment to deliver excellent service to customers by replacing their current service parts planning system with the Servigistics solution.