Software to be used to reform child protection and youth justice service delivery through improved information management
Bellevue, WA — December 9, 2004 — the Queensland (Australia) Government's Department of Child Safety and Department of Communities has awarded a license and professional services contract to Onyx Software Corp.
The contracts were awarded to Onyx and Fujitsu Australia as part of a Queensland Government initiative to reform child protection and youth justice service delivery through improved information management.
The integrated client management system (ICMS) will be used by the Queensland Government's Department of Child Safety and Department of Communities. The system will allow caseworkers to store and access information about each child or young person in the child protection or youth justice system and care givers. It will replace a number of enterprise systems and myriad local systems that have evolved over time. The system will be introduced throughout the state from mid-2005.
"When evaluating a project of this scale, finding a provider that could manage the process from conception to fulfillment and provide long-term support was a challenge," said a spokesperson for the Department of Child Safety. "This end-to-end service capability was an important factor in the departments' decision to choose Onyx and Fujitsu. They provided the core functionality we were looking for."
"Many government agencies are looking to consolidate legacy systems and automate manual processes," said Janice Anderson, chair and CEO of Onyx Software. "Onyx and our growing partner network can help these agencies become more agile, cost effective and responsive to citizens."
Onyx said that four U.S. states currently use Onyx to manage child support and health services programs, including the recently announced order from Affiliated Computer Services to provide a consolidated contact center for the State of New York. Also, more than 30 local governments have implemented Onyx to manage citizen services, ranging from animal control issues to non-emergency service inquiries.