While 63% of companies say their supply chain operates as intended, 73% report losing revenue due to supply chain issues, according to Cleo’s 2026 Global Supply Chain Executive Report.
Findings from the report, conducted by Dimensional Research, show supply chain disruptions are not just causing delays, they are creating measurable financial consequences.
More than half (51%) of respondents say technology-related issues contribute to revenue loss, and among those affected, 65% cite SLA violations, chargebacks, penalties, and deductions as a result. Supply chain issues are typically reported to impact 2–5% of total revenue, making them a major driver of margin erosion.
“As volatility becomes a permanent operating condition, companies can no longer rely on fragmented systems, periodic fixes, or automation alone,” says Tushar Patel, CMO at Cleo. “This year’s research shows that the problem is not just disruption itself. It is the inability to coordinate data, decisions, and execution quickly enough to prevent revenue loss from these disruptions. That is why supply chain orchestration, accelerated by AI is gaining momentum. 1 Businesses need a more connected, real-time operating model that transforms disparate transactions into intelligence that drives smarter, proactive actions.”
Key takeaways:
● 32% say supply chain software issues occur weekly.
● 84% don’t have end-to-end, real-time visibility from order through return.
● 90% of organizations are already affected by geopolitical issues or expect to be.
● 97% are comfortable with AI-based recommendations, 69% want AI with human oversight (“human-in-the-loop”).
· The most time-consuming parts of issue resolution are implementing fixes (60%), determining root causes (58%), and identifying possible solutions (55%), underscoring how much manual coordination is still required to keep disruptions from turning into revenue loss.
· While external pressures remain a factor, the research suggests the more immediate challenge for many organizations is internal coordination.
· Automation adoption continues to rise, with 88% of respondents saying automation use is increasing, yet 55% say automation is also increasing operational complexity. In other words, companies are adding more technology, but it’s not necessarily making execution easier.
· Real-time visibility remains limited, even as automation expands. As organizations look ahead, the findings point to a broader operating model shift. Companies are moving beyond isolated automation and traditional integration toward a more coordinated, real-time approach that can connect systems, standardize data, improve decision-making, and reduce the financial impact of supply chain disruptions.
