Tech Mahindra to Implement Motor Vehicle Enterprise System

Microsoft Dynamics customer relationship management-based solution replaces the existing New Hampshire DMV legacy system

New HampshireMay 16, 2014Tech Mahindra Ltd., a specialist provider of connected solutions to the connected world, announced that it was chosen by New Hampshire’s Division of Motor Vehicles (DMV) to implement its Motor Vehicle Enterprise System (MOVES), a configurable Microsoft Dynamics customer relationship management (CRM)-based solution. The solution is going to replace and modernize the New Hampshire DMV’s existing legacy system.

The new DMV solution for New Hampshire, based on MOVES, can digitally manage all driver licenses, financials, financial responsibility, hearings, inventory, dealers and inspection stations. This is a multi-million deal and the system is going to be implemented over a span of 22 months.

Tech Mahindra worked closely with Microsoft in developing the Dynamics CRM-based MOVES solution. This flexible and highly configurable solution, specially designed for motor vehicle agencies, can allow the DMV to provide optimal customer service, compliance checks, performance measures and fraud prevention mechanisms. MOVES is built on the premise that, in today’s world, business process areas are highly interdependent, and individuals interact with the DMV jurisdictions in more than one role and using more than one channel of access.

“We were looking for an innovative solution that enables us to be more efficient as an organization. We believe Tech Mahindra’s MOVES solution gives us a framework that we could customize to fit our needs, and that Tech Mahindra’s technical and domain expertise will be vital for a smooth implementation,” said Rick Bailey, director of the Division of Motor Vehicles, state of New Hampshire.

According to Andy Pitman, e-government solutions director, Microsoft Corporation, “We believe that this commercial off-the-shelf software-centric approach to DMV modernization can reduce implementation risks and result in a more maintainable solution for the state.”