IBM, Samsung and Workday Offer Solution to Empower Frontline Retail Workers

IBM has collaborated with Samsung and Workday to provide a strategic answer to the retail sectors ongoing issues with inflation, rising labor costs, hiring challenges and shifting workforce expectations.

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As the retail sector grapples with inflation, rising labor costs, shifting workforce expectations and hiring challenges, C-Suite executives are confronted with challenges and mounting pressure to boost revenue and expand margins. IBM has collaborated with Samsung and Workday to provide a strategic answer—Workforce Experience (WEx). The retail solution combines the power of IBM Consulting’s iX application design and watsonx AI capabilities with Samsung mobile devices, while leveraging Workday’s Human Capital Management (HCM) and Workday workforce management applications, to equip frontline retail workers with technology to streamline operations.

Key Takeaways:

  • WEx was built to promote associate and manager productivity, boost employee retention and improve customer satisfaction.
  • The solution uses automation to help solve common challenges like task management and employee onboarding, and generative AI to measure store metrics and performance and help associates with product availability. It is designed to help reduce the time to train associates using a centralized, easy-to-use interface with nudges and notifications and offers on-the-go training and development opportunities through Workday.
  • WEx also offers store associates more detailed information about product availability, in turn helping the customer.