Tokyo-based Teraoka Seiko has implemented ViryaNet's Service Hub, which includes workforce management, service contract, supply chain and depot repair components. The implementation covers all 40 of the manufacturer's branches in Japan.
The company, which also produces weighing scales and wrapping equipment, has more than 200 field engineers in 40 centers and actively services 80,000 pieces of equipment. ViryaNet says that with its solution in place, Teraoka Seiko is managing contracts centrally at the company's headquarters, allowing it to resolve more service requests while reducing onsite visits, reducing manual intervention required at the central warehouse, improving stock turnover and reducing inventory levels.
"With ViryaNet Service Hub, we have the requisite solutions to unite our vast number of field service personnel on the Internet and position Teraoka Seiko's service business as a profitable entity," explains Kazuharu Teraoka, president at Teraoka Seiko. "ViryaNet Service Hub enables us to capitalize on the efficiencies offered by the Internet."