March 14, 2003 Following is a selection of recent press releases that have come into the iSource Business newsroom. These press releases are, for the most part, presented as received. Datelines have been edited for consistency, and trademark and similar notations, as well as "forward looking statement" and similar notices, have been removed.
- HighJump Software Continues to Lead Supply Chain Execution Industry with Fast, Low-Cost System Upgrades for High-Volume Customers
- Broan-NuTone to Implement End-to-End Logistics Solution from RedPrairie
- Achieving Real-Time, Enterprise-Wide Visibility: DeCrane Aircraft Cabin Management Group Migrates to Glovia's ERP Solution
- American Eagle Outfitters Sizes up Business with Cognos BI
- Degussa Selects SAP for Pilot CRM Solution
- Bergen Industrial Supply Co. Uses Prophet 21 Solution to Offer Vendor Managed Inventory; Doubles Sales by Taking over Inventory Management at Customer Location
ADP and Overstock.com Upgrade Their HighJump Solutions over a Weekend Utilizing Internal Resources as They Prepare for Peak Product Seasons
Eden Prairie, MN March 12, 2003 HighJump Software, the premier provider of the industry's most adaptable, extended supply chain execution (SCE) solutions, today announced that two key customers, ADP and Overstock.com Inc. successfully completed the entire upgrade process for their HighJump solutions over a weekend. Fast, low-risk upgrades are possible with HighJump's unique system architecture, which stores a customer's modifications separately from the system's functionality. Because of this significant competitive advantage, upgrading to the latest functionality does not require the re-application of any previous modifications which in competing systems can take months of work prior to the actual "go-live" of the upgrade. No other SCE solution provider can upgrade systems with such ease and lack of expense.
Both ADP and Overstock.com operate in complex, high-volume environments where fast, successful upgrades were imperative to keeping supply chain operations on schedule. ADP, the world's largest processor of shareholder communications, distributes more than 800 million documents to investors worldwide each year. Overstock.com, a leading Internet retailer of name-brand surplus, close-out and off-price merchandise, is a top 10 Internet shopping site that ships thousands of products across hundreds of categories from its 350,000-square-foot warehouse.
"Although we knew that HighJump assistance was only a phone call away if we needed it, our internal resources were able to complete the upgrade easily over the weekend-from start to finish," said Cliff Heney, senior director of material and logistics for ADP's Investor Communications Services. "All of our previous modifications just carried forward, and we were ready to face our peak season with the confidence that our system was optimized with the latest functions. In addition, the ease of the upgrade process and our ongoing ability to make changes whenever needed have led us to achieve the type of low total cost of ownership we require to protect our bottom line."
"The architecture of our HighJump system allowed for a seamless upgrade that took days and didn't require weeks or months of planning and preliminary work," said Jim Hyde, chief operating officer of Overstock.com. "From the strength of the functionality in the base product to ongoing adaptability and the upgrade process, HighJump has consistently delivered on its promises to Overstock.com."
"The unmatched adaptability of our solutions continues to empower our customers to take advantage of new technologies quickly and inexpensively," said Chris Heim, president and CEO of HighJump Software. "The fast upgrades at ADP and Overstock.com prepared each company to meet the demands of their peak production seasons a requirement in today's challenging economy. While many of our competitors claim that their solutions can be upgraded quickly and with little risk or expense, HighJump is the only SCE vendor that can back up statements like this with real-life customer examples."
ADP, with over $7 billion in revenues and 500,000 clients, is one of the largest global providers of computerized transaction processing, data communications and information services. ADP's services include: a full suite of human resource administrative services; integrated securities transaction processing and investor communications services for the financial services industry; computing solutions for auto and truck dealers and vehicle manufacturers; and computer-assisted auto damage repair estimating, parts availability, and fee and utilization audits of bodily injury claims for auto accidents and workers' compensation. For more information about ADP, or to contact a local ADP sales office, reach us at 1.800.225.5237, Extension 5091.
Overstock.com delivers the best values for name-brand consumer merchandise. Since launching the site in October 1999, Overstock.com estimates that it has saved consumers more than $200 million off manufacturer suggested retail prices. Overstock.com is a publicly traded company listed on the NASDAQ National Market System, headquartered in Salt Lake City, Utah and can be found online at www.overstock.com. Overstock.com is a trademark of Overstock.com, Inc.
About HighJump Software
Founded in 1983, HighJump Software is the premier provider of the industry's most adaptable, extended supply chain execution (SCE) solutions that deliver competitive advantage to manufacturers, distributors, retailers and third-party logistics companies. HighJump Software offers SCE solutions that can be easily and precisely tuned to fit the operational needs of a wide range of organizations from midsize to large companies and divisions of the Fortune 1000. HighJump's SCE systems are in use at more than 700 companies today. Headquartered in Eden Prairie, Minn., HighJump Software can be reached by e-mail at firstname.lastname@example.org; by phone at 877.445.4403; or by visiting the Web site at www.highjump.com.
Support for Full Raw Materials and Work In Process Manufacturing Critical for Improved Customer Service at Broan-NuTone Group of Companies
Waukesha, WI March 14, 2003 At Broan-NuTone, manufacturing and distribution work closely together to ensure complete, on-time delivery of orders to customers. Therefore, when they needed a supply chain execution solution to replace their manual processes, it was critical that the solution provide end-to-end support for their manufacturing and distribution operations. After an extensive search of potential solution providers involving five Broan-NuTone operating companies, they jointly selected key components of RedPrairie Corp.'s DigitaLogistix suite, in large part due to its excellent support for manufacturing operations.
"We are very customer sensitive," explained Jerry Hellgren, Manager of Distribution and Transportation for Broan-NuTone. "To us this means orders must be on-time and complete, with very high fill rates. We had taken our manual processes as far as we could go in terms of driving distribution efficiency. We needed a solution that would integrate with our manufacturing operations end-to-end, from receiving and inbound QA to tracking all materials and inventory during manufacturing, through handling finished goods distribution efficiently. RedPrairie clearly had the best offering to cover all of these areas."
Broan-NuTone is the world's largest producer of residential ventilation products, producing a range hood every 7.5 seconds and an exhaust fan every 6 seconds, 24-hours per day. They also hold major market positions in Indoor Air Quality Systems, chimes, intercom systems, medicine cabinets and other home convenience items marketed to mass retailers, appliance dealers and distributors. Keeping these diverse, high volume operations running smoothly and efficiently requires a scalable, adaptable, highly functional solution. To handle this challenge, Broan-NuTone is implementing RedPrairie's DLx Warehouse to handle all inbound, work in process and outbound inventory and distribution activities, DLx Labor with engineered standards to improve labor productivity and throughput, and DLx Scorecard to provide logistics analytics and decision support across the enterprise.
Comments John Jazwiec, RedPrairie Co. Results leader, "Broan-NuTone is one of a growing number of companies that realize competitive advantage can be gained by improving their logistics processes end to end. These leaders look beyond the four walls of the warehouse and the functional silos of traditional distribution to craft enterprise-wide logistics solutions that focus on their customers, providing the best service at the least cost."
Broan-NuTone will first implement the RedPrairie solutions at its main production facility in Hartford, Wisconsin, scheduled to go live this summer. They will then roll the systems out to Broan-NuTone Canada in Mississauga, Ontario and Venmar Ventilation in Drummondville, Quebec later this year. In 2004 the solution will be implemented at Jensen Industries in Los Angeles, Calif., NuTone in Cincinnati, Ohio, and Rangaire in Cleburne, Texas.
"We have an aggressive implementation plan across our operating companies so we can provide the best customer service possible," states Kevin Brandt, Broan-NuTone's project manager who will direct the rollout. "Through automation and better tracking mechanisms we will be able to better serve our customers efficiently and accurately."
Adds Hellgren: "The increased productivity is one of the justifications for this project. We will be able to measure productivity by task so we can improve processes and training. This will allow us to increase our capacity without increasing physical plant. Ultimately, our customers will be the winners because we will be able to provide better service at competitive prices."
About Broan-NuTone LLC
The Broan-NuTone Group is headquartered in Hartford, Wisc.. It employs over 3,200 employees in four countries on two continents. It is the world's largest producer of residential ventilation products such as range hoods, exhaust fans and indoor air quality products. It also holds major market positions in chimes, central vacs, radio intercom systems, medicine cabinets, built-in electric heaters, whole house fans, attic ventilators, paddle fans, ironing centers and trash compactors. For more information, access www.broan-nutone.com.
About RedPrairie Corp.
RedPrairie delivers superior logistics results by driving out more logistics costs than anyone in the industry, and enabling customers to consistently achieve their supply chain objectives. This is accomplished through an integrated suite of supply chain execution solutions that provide the industry's leading transportation, productivity and distribution management capabilities, enhanced with action-oriented components for real-time control and performance measurement. These solutions are deployed through an end-to-end value delivery system (the RedPrairie Approach) that ensures results achievement. RedPrairie delivers measurable results for customers in many markets, including high tech and electronics, consumer goods, food and beverage, third party logistics, retail and wholesale, service parts and make-to-order manufacturing. Customers include Compaq Computer, Procter & Gamble, Nestle, Panasonic, Georgia-Pacific, Eveready, Unilever, Exel, General Electric, Amazon.com and many others. For additional information, call 1.888.624-8448, or access www.RedPrairie.com.
El Segundo, CA March 13, 2003 Glovia announces that DeCrane Aircraft Cabin Management Group is migrating to Glovia's newest enterprise resource planning (ERP) solution.
The Cabin Management Group is the leading manufacturer of custom cabin systems and components for corporate, VIP and head-of-state aircraft, including Air Force One, the U.S. president's jet.
Based in El Segundo, DeCrane Aircraft Cabin Management Group consists of the following companies:
- Precision Pattern Inc. Manufactures cabinets, upholstery, divans, other soft goods.
- PCI Newco Produces engineered structural composites for sidewalls, headliners, passenger service units, ducting, sound dampening.
- Infinity Partners Specializes in integrated cabin interiors.
- DeCrane Cabin Interiors Builds cabin furniture/interiors, including galleys, lavatories, divans, tables, cabinets, closets.
Glovia's ERP solution is designed to support companies that employ mixed-mode manufacturing (engineered-to-order to ultra-repetitive), and offers project/contract management and service management capabilities, plus integrated financial, business intelligence and customer relationship management tools.
Employing Glovia ERP capabilities, DeCrane Aircraft Cabin Management Group will achieve real-time, enterprise-wide visibility across its diverse companies, allowing it an unprecedented level of control over its manufacturing operations, inventory, business support activities, customer service functions and costs. Cabin Management Group employees will be able to access the Glovia solution from any site equipped with an Internet connection/web browser.
"DeCrane Aircraft Cabin Management Group operates in a highly complex manufacturing environment, and Glovia's ERP suite matches up well with that environment's stringent demands," said Dennis R. Michalis, Glovia President and CEO. "I know that the Cabin Management Group is looking forward to taking full advantage of Glovia ERP, which includes Shop Floor Data Collection, Advanced Planning System and Business Intelligence capabilities. In the meantime, the Cabin Management Group is benefiting from the straightforward, risk-free migration to our solution."
Achieving the Global View
Benjamin Bowman, MIS manager for Precision Pattern, PCI Newco, Infinity Partners and DeCrane Cabin Interiors, said that by implementing Glovia ERP, the Cabin Management Group would be able to abandon the fragmented system currently used to manage group operations.
"Our legacy system doesn't give us an enterprise-wide view of our operations at any one time. Identifying capacity and material costs, plus scheduling across the Cabin Management Group, have been among our challenges. As a result, we've had difficulties quickly responding to customer inquiries."
Glovia ERP will present an accurate global view of the Cabin Management Group, with the ability to easily "drill down" into that global picture for detailed information, said Bowman. "With comprehensive, real-time visibility into all group operations, we can more effectively make adjustments to ensure optimal operations. Keeping the Cabin Management Group fine-tuned is essential to our growth and flexibility."
In actual operation, Glovia ERP will allow the Cabin Management Group to drive visibility and responsibility "from the enterprise level to each individual company," Bowman said. "From a project's start to finish, we'll be able to effectively manage the disciplines that generate cost, and management involved will be able to access that data. We'll know exactly what's happening in the manufacturing cycle from order acquisition to delivery. We'll have complete visibility into each Cabin Management Group company and its contribution to an order."
Glovia ERP, added Bowman, is "going to help us take the Cabin Management Group to the next level of success through tight system integration and timely reporting, which will positively impact our bottom line."
About Glovia International Inc.
Glovia International, a subsidiary of Fujitsu Limited, offers the companies that build the world's best brands and products collaborative enterprise and intelligent fulfillment software, plus consulting, education and support services. Glovia's solutions differ through the company's deep level of investment in keeping in-step with world-class operational trends, along with an enduring commitment to customer-rated success and results. With headquarters in El Segundo, Glovia focuses on the immediate as well as long-term requirements of its 1,000 customers in more than 100 countries. For more information, visit www.glovia.com or call 800/223-3799.
Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting technologies, high-reliability/performance computing and telecommunications platforms, and a worldwide corps of systems and services experts makes Fujitsu uniquely positioned to unleash the infinite possibilities of the broadband Internet to help its customers succeed. With headquarters in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of US$37.6 billion for the fiscal year ended March 31, 2002. For more information, see www.fujitsu.com.
Cognos and John Daniel Associates Deliver Enterprise Reporting and Analysis for Leading North American Retailer
Burlington, MA March 12, 2003 American Eagle Outfitters, a leading lifestyle retailer in North America, has standardized on a Cognos business intelligence (BI) solution implemented by Cognos Pinnacle Partner John Daniel Associates. Cognos, the world leader in BI and performance management, gives American Eagle Outfitters (AE) employees unprecedented insight into business data, with the ability to monitor and measure critical key performance indicators (KPIs).
"Previously, IT was required to support several different solutions implemented by various departments and regions. With Cognos as our standard BI solution, we have one consistent and accurate view of business performance and the ability to understand the interrelationships between data," said Ken Watts, chief information officer and vice president of information services.
"By tracking and analyzing the factors behind our KPIs, we are able to maximize sales opportunities while controlling our expenses," added Rick Milazzo, director of business process.
Employees in AE's Planning and Allocations department now have visibility into inventory, which allows them to quickly identify and address locations where there may be an issue. Store field managers are able to view sales, payroll and traffic data. Managers can slice and dice this information to reveal key trends such as changes in average wage per store year-over-year and productivity per sales associate hour.
"AE is a leading lifestyle retailer that requires a scaleable, BI solution to grow with the organization Cognos is the answer," said Janet Amos Pribanic, vice president, sales and marketing, John Daniel Associates. "Cognos and John Daniel share a common vision of providing measurable value to our customers. The powerful blend of our consulting expertise and Cognos' best-of-breed solutions provides our clients with the answers necessary to gain sustainable, competitive advantage."
"Cognos leverages the power of the Teradata database and provides our customers with a best-of-breed business-intelligence solution," said Rick Schultz, vice president of industry marketing, Teradata. "Cognos offers our customers like AE powerful enterprise reporting and analysis which, in combination with Teradata, delivers clear strategic value in the world's most demanding, corporate-data environments."
About American Eagle Outfitters:
American Eagle Outfitters is a leading lifestyle retailer that designs, markets and sells its own brand of relaxed, versatile clothing for 16 to 34 year-olds, providing high-quality merchandise at affordable prices. AE's lifestyle collection includes casual basics like khakis, cargos and jeans; fashion tops like rugbys, polos and graphic T's; and functional items like swimwear, outerwear, footwear and accessories.
American Eagle Outfitters currently operates 697 AE stores in 48 states and the District of Columbia, 56 AE stores in Canada and 111 Bluenotes/Thriftys stores in Canada. AE also operates via its Internet business, ae.com.
About John Daniel Associates:
John Daniel Associates (www.johndaniel.com) deploys comprehensive business intelligence (BI) solutions to mid-market and Fortune companies nationally. These solutions include reporting and analysis, financial consolidation (budgeting, forecasting and planning), data marts and data warehousing, and the latest in scorecarding and strategic goal alignment through Corporate Performance Management. John Daniel Associates is committed to substantiating BI requirements throughout the entire organization. Our proprietary process, VantagePoint delivers best-practice design and deployment solutions, and is designed to assess and fulfill the BI needs of an organization. VantagePoint gives our clients access to not just products, but the information advantage of Enterprise Business Intelligence. Combined with our superior service and support, we also offer the latest education curriculums at our in-house training facility. Our commitment to BI expertise is reflected with Cognos Pinnacle Partner status and is represented in a diverse and deep client base spanning the Retail, Health Care, Manufacturing, Services and e-Business industries.
About Teradata Division
Teradata, a division of NCR Corp., is the global leader in enterprise data warehousing and enterprise analytic technologies and services. For more information, visit www.teradata.com.
About NCR Corp.
NCR Corp. is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata data warehouses and IT services provide Relationship Technology solutions that maximize the value of customer interactions. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 30,100 people worldwide.
Cognos, the world leader in business intelligence and performance management, delivers software that helps companies drive, monitor and understand corporate performance.
Cognos delivers the next level of competitive advantage Corporate Performance Management (CPM) achieved through the strategic application of BI on an enterprise scale. Our integrated CPM solution helps customers drive performance through planning; monitor performance through scorecarding; and understand performance through business intelligence.
Cognos serves more than 22,000 customers in over 135 countries. Cognos enterprise business intelligence and performance management solutions and services are also available from more than 3,000 worldwide partners and resellers. For more information, visit the Cognos Web site at http://www.cognos.com.
World's Largest Specialty Chemical Manufacturer to Roll out Pilot of mySAP Customer Relationship Management to Increase Customer Satisfaction
Hanover, Germany March 13, 2003 SAP AG today announced that Degussa AG, the world's largest manufacturer of specialty chemicals, will deploy a CRM pilot using mySAP Customer Relationship Management (mySAP CRM) to streamline global business processes, improve collaboration with customers and increase customer satisfaction and retention. Based on a common CRM platform, Degussa aims to improve enterprisewide knowledge management of relevant market, customer and competitor information; improve decision making; and more effectively tap sales potential. The announcement was made at CeBIT, being held in Hanover, Germany, March 12-19.
Degussa is taking a synergetic approach by creating a common template for the requirements of four business units during the pilot phase. A companywide roll-out of CRM solutions will eventually serve 6,000 users in sales, marketing and management.
Degussa chose mySAP CRM for its wide range of functionality and seamless integration of SAP R/3 systems. In addition to marketing, sales, analytics and business intelligence capabilities as well as integration with further solutions of mySAP Business Suite, the usability of SAP's role-based portal was a decisive factor in favor of mySAP CRM.
The implementation of mySAP CRM will be supported by IBM Business Consulting Services and Degussa's IT service company, its.on. Degussa plans to go live with the solution for 1,300 users at four business units on a global basis beginning in September 2003.
SAP is presenting its solutions together with its service, technology and small and midsize business (SMB) partners at SAP's main booth in hall 4 at CeBIT 2003, being held in Hanover, Germany, March 12-19.
SAP is the world's leading provider of business software solutions. Through mySAP Business Suite, people in businesses around the globe are improving relationships with customers and partners, streamlining operations and achieving significant efficiencies throughout their supply chains. Today, more than 19,300 companies in over 120 countries run more than 60,100 installations of SAP software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at http://www.sap.com.)
Degussa is a multinational corporation consistently aligned to highly profitable specialty chemistry. With sales of 11.8 billion euro and a workforce of some 48.000, it is Germany's third-largest chemical company and the world market leader in specialty chemicals. In fiscal 2002, the corporation generated operating profits (EBIT) of more than 900 million euro. Degussa's core strength lies in highly-effective system solutions that are tailored to the requirements of its customers in over 100 countries throughout the world. Degussa's activities are led by the vision "Everybody benefits from a Degussa product every day and everywhere."
Yardley, PA March 12, 2003 Michael LaPorte, vice president of Bergen Industrial Supply Co., had never seen anything like it before.
It was on the wall of a machine parts storeroom in one of New Jersey's premier pharmaceutical companies. It was a red, white-lettered sign that read: "Please let me know if we are down to the last part."
"It was amazing," LaPorte remembers. "The way this place makes their products is state-of-the-art. But they're still in the 1940s with the way they handle their inventory."
LaPorte, along with company Vice President Tom Calandriello, realized that Bergen Industrial could revolutionize the way this company handled their storeroom through vendor-managed inventory (VMI), and with a little help from Prophet 21.
"Prophet 21 provides distributors with technology solutions that help them increase sales, improve customer service and reduce operating costs," says Chuck Boyle, Prophet 21 president and CEO. "We are very pleased that our solutions helped Bergen institute VMI for an end-user."
VMI Equals Doubled Sales
LaPorte extended an offer to the company: Let Bergen Industrial manage the storeroom. The company would gain tighter inventory control, resulting in lower costs and a less chaotic stock area. In turn, Bergen Industrial would gain control over all purchase orders for inventory that moved into the customer's storeroom, translating into a massive increase in sales for Bergen Industrial.
LaPorte then invited representatives from the company to his Elmwood Park, NJ warehouse. That sealed the deal. "When they saw what Prophet 21 does for us, they pieced together what it could do for them, and they were sold."
Bergen Industrial installed a Prophet 21 solution at the customer location and placed two of its employees there to run the facility. "We'll have so much control, and that will help me sleep at night," LaPorte said. "I know that if Prophet 21 is in there, we'll have a constant connection to that company's data."
If all goes as planned, Bergen Industrial will more than double their sales with this customer, from roughly $400,000 to more than $1 million. Though they'll still use the same vendors the company currently contracts, Bergen Industrial will also use Trading Partner Connect to source and place orders. "With Trading Partner Connect, I see immediate availability and can find the best price, or the closest seller, if we need something immediately."
Improved Warehouse Management
Since their customer has never before tracked important data - like turns or usage, Bergen had to start the project from the ground up - meaning clearing a corner of the warehouse and start cataloging and organizing stock. LaPorte remains optimistic. "The sky's the limit," he contends. "This project is good for our customer and great for us."
Though Bergen Industrial conducts VMI at other customer locations, all of those projects pre-dated the company's partnership with Prophet 21. Once Bergen Industrial finishes this project successfully, LaPorte plans on demonstrating it to his other VMI customers. "We know that any project we do with Prophet 21 is better because we have more control over it," he says. "With Prophet 21, there are no downloads or transmissions of data all the things that just cause ripple effects of errors."
LaPorte says that he would recommend using a Prophet 21 solution to conduct VMI to any other distributor. "You can't get better control than splitting your system and putting it into a customer site," he says. "It's something all your IT people, sales people and inventory people are already familiar with. Everyone just has to think a little out of the box."
About Prophet 21
Since 1967, Prophet 21 has been a leader in providing durable goods distributors with innovative, adaptive solutions essential for running their businesses.
With more than 2,000 customers and 70,000 users conducting over $35 billion in highly complex supply chain transactions annually, Prophet 21 is a true business partner, helping companies of all sizes leverage technologies and maintain a competitive advantage.
Through its business technology and services, Prophet 21 seeks to streamline customers' business processes and reduce transaction costs to maximize profit and growth.
Prophet 21 offers enterprise software solutions that provide organizations with powerful, highly customizable applications designed to improve customer service and maximize their return on investment.
In addition, the company offers an Internet trading network that streamlines the commerce process between distributors, manufacturers/suppliers and end-users. A complete line of professional services backs all Prophet 21 solutions.
For more information about Prophet 21, please visit www.p21.com or call 1-800-PROPHET, ext. 3120.