Customer Facing Supply Chain Management and O2C

June 10, 2015
June 12, 2015
Amsterdam
NL
Phone:+357 22 849 380

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain Management. Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing on customer front end elements and brings Order to Cash cycle firmly integrated with customer service, logistics, planning and other key functions. This event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such real-time KPI tracking, E2E process efficiency, great customer experience, increased automation and zero-touch. Current Process Owners meeting will explore the advancements mature companies have reached in the O2C and explore good practices in customer service models designs, which make the accounts receivable not only efficient but also a great customer service window with opportunities for repeat business.

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