Berkshire Grey, Inc. introduced an artificial intelligence (AI)-enabled reverse logistics solutions designed to help retailers accelerate the re-sale of returned goods and improve labor utilization in the returns process.
“Returns processing has a significant adverse impact on the real profitability of e-commerce,” says Tom Wagner, CEO of Berkshire Grey. “As online shopping continues to grow, returns operations, while more critical than ever post-holiday season, are struggling to keep up. By applying robotic automation to optimize reverse logistics processing, e-commerce retailers and 3PLs have an opportunity to change the equation for e-commerce returns and turn a negative into a positive.”
- The average cost of an e-commerce return, regardless of item value, ranges from $20.75 to $45.25 when factoring in the costs of transportation, processing and markdowns/liquidation to resell. To reduce the impact of these costs, retailers need to focus efforts on increasing the re-sale of previously purchased goods.
- This reverse logistics solution helps decrease markdowns by speeding up returns processing to get goods back into inventory or moved to refurbishment up to 25% faster than manual processing.
- The solution includes Berkshire Grey’s robotic product sortation with Identification (RPSi) and Robotic Shuttle Put Wall (RSPW) systems, both of which are specifically configured to efficiently process returns.