A number of Amazon Marketplace sellers received emails notifying them of a change to its return policy for sellers not leveraging the e-commerce giant’s Fulfillment by Amazon program—a free return policy that supersedes a seller's own return policy.
Effective November 1, U.S. seller-fulfilled returns that are not within Amazon's returns policy will be automatically authorized and Amazon will send customers prepaid return shipping labels at the seller's expense, according to an Amazon page for sellers dedicated to the topic.
Amazon clarified to sellers on its forums that only those who received an email about the change will be subject to it. Some products are exempt, including those with special shipping or handling requirements, those that are non-returnable by law, expensive items that require specialized shipping or insurance, items cheaper than their shipping cost, non-physical (digital) products and in cases when the seller has less expensive shipping rates for certain products.
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