JDA Software Enhances Work Mobility and All-Channel Commerce Solutions

Added capabilities for retailers include simplified, automated channel execution and greater visibility of orders, merchandise and customer behavior

Scottsdale, Ariz.June 24, 2013JDA Software Group Inc. enhanced its Workforce Management solution and Commerce Suite to allow retailers to further simplify and automate retail execution; and unify their associates to create and deliver a seamless customer experience across all shopping channels while maintaining a consistent brand vision.

JDA Workforce Management now includes a mobility platform that allows retailers to mobilize their workforce across the enterprise to drive sales; increase employee engagement; and reduce time spent on administrative tasks. JDA offers an embedded mobile experience within the WFM solution that extends as a mobility development platform to the rest of the organization. The mobility integration is the result of RedPrairie’s August 2012 acquisition of Vortex Connect, a provider of mobile workforce management solutions.

JDA’s workforce management solution also now includes the JDA Mobile Employee Connect application; JDA Mobile Operations Connect; JDA Mobile Shift Connect; and JDA Mobile Manager Connect. Functionality offered through these mobile applications includes time and attendance; operations and reporting; dashboards and KPIs for managers; employee shift pickups; and swaps for unplanned schedule changes, and more.

“JDA’s workforce mobility solutions increase employees’ responsiveness to customer needs, improve administrative efficiencies while ‘unchaining’ employees from the back-office, bolster employee morale, and equip managers with time-sensitive information at their fingertips,” said Wayne Usie, Senior Vice President, Retail, JDA Software Group Inc. “A tool that allows retailers to create a better relationship with their customers and their employees while improving the top and bottom line is a powerful differentiator in a competitive marketplace. JDA is excited to put our customers at the forefront of the workforce mobility trend.”

Bob Evans LLC recently announced it will deploy the latest version of JDA Workforce Management in approximately 565 restaurants. JDA will provide extensive WFM capabilities to Bob Evans including optimized scheduling; time and attendance; employee self-service; performance management; and workforce mobility applications.

JDA Commerce Suite, which integrates the store and all other channels to create a 360-view of orders, merchandise and customer behavior, now includes upgrades to its embedded relationship-marketing capabilities. These upgrades allow retailers to leverage customer history and preferences captured through the platform’s customer relationship management to provide more personalized offers and services. JDA relationship marketing creates automated and highly-relevant customer follow-ups based on customer history and events from the retailer’s cross-channel transactions. The scenarios that can trigger customer communications include abandoned carts; customers’ first purchases; inactive customers; nearing loyalty tier thresholds; and more.

Also enhanced in JDA Commerce Suite is merchant desktop, the all-channel commerce control panel that helps retailers directly translate their brand vision into the online customer experience. Technical developments made to merchant desktop include updates to the page builder; product media/family management; price management; and dynamic assortments applications. These tools allow merchants to respond dynamically to shifting demand—adjusting assortments, modifying Websites—through a visual administrative tool which minimizes IT dependency.

“While many companies are scrambling to take advantage of big data, retailers must first focus on leveraging the customer data they already have in their systems,” said Usie. “Retailers need to put the processes and technologies in place to translate data into highly scalable, personalized and relevant customer outreaches that improve brand perception, customer experience, and overall profitability.”

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