FourKites announced the general availability of Tracy and Sam, the first digital workers in a new system of artificial intelligence (AI) agents purpose-built for supply chain orchestration.
“Today’s launch of the FourKites Digital Workforce for supply chain orchestration represents a sea change in how software will serve the supply chain industry,” says Mathew Elenjickal, founder and CEO of FourKites. “The era of humans managing software is coming to an end. Tracy and Sam are highly sophisticated digital workers who are trained on the world’s best supply chain data to autonomously perform specialized supply chain workflows. They learn, they get smarter and they work together to manage the many routine-but-critical tasks that bog down our human workers.”
Key takeaways:
- FourKites’ Digital Workforce operates 24/7, helping teams increase shipment handling capacity by 40% and accurately automating up to 80% of routine tasks.
- Tracy acts as the supply chain’s digital worker for track and trace, providing 24/7 automation of repetitive tasks at scale. Unlike generic AI assistants or chatbots, Tracy brings deep domain expertise and contextual understanding to complex supply chain workflows that previously required human judgment. She elevates operational performance by automatically responding to shipment inquiries, mitigating shipment exceptions, and keeping data accurate across systems.
- Tracy can proactively contact carriers and facilities based on periodic and event-based triggers; automatically update shipment information from carrier communications; support the verification of detention and OTIF claims from various data sources; handle track-and-trace questions from other teams or customers; generate and distribute actionable reports to other teams; and process files and update large batches of shipments
- Sam serves as the supply chain’s digital worker for supplier collaboration, transforming supplier collaboration by accelerating supplier onboarding and eliminating the need for IT changes, template standardization, or supplier portals. He automates document processing across a company’s supplier network, enabling instant supplier go-live and continuous visibility of inbound shipments.
- Sam can automatically extract and consolidate order information from various document types; create and update shipments and orders in FourKites from extracted data; enable instant go-live capabilities with pre-paid/inbound suppliers by simply telling Sam which fields to extract when he receives the document; and proactively contact suppliers to capture missing or outdated order and shipment data.
