Vecna Robotics announced a performance guarantee solution to provide a low-risk, on-ramp for automation newcomers and to simplify the rapid deployment of mobile robots in warehouse and manufacturing facilities nationwide.
“Executives in warehousing and distribution are telling us that they need to get automation projects approved, funded, and deployed more quickly,” says Craig Malloy, CEO at Vecna Robotics. “Instead of providing a standard SLA agreement, we’re flipping the script. We believe that a performance guarantee on customers’ terms –– along with our RaaS pricing and 24/7/365 PivotalTM Command Center –– will help drive mass adoption by ensuring that predefined performance gains and ROI expectations are met.”
Key takeaways:
- The company’s guarantee is based on customer-defined success criteria like throughput, workflow tasks completed, and uptime.
- Vecna Robotics’ performance guarantee gives operators the opportunity to evaluate systems first-hand, in the field.
- Once deployed, Vecna Robotics’ systems are monitored by its Pivotal Command Center, which observes all robots 24/7/365 and can remotely resolve issues on the rare occasion that human assistance is required.
- Vecna Robotics customer investments will be underwritten by a performance guarantee based on agreed-upon objectives like throughput, uptime, and miles traveled.
“We want to give operators, and new adopters to automation in particular, the confidence to start their journey with low risk and maximum value over the near term,” says Josh Kivenko, CMO at Vecna Robotics. “We are committed to seeing zero daylight between our customer’s performance goals and the solutions that we provide. If they are not fully satisfied with their deployment on those terms, they can simply update their contract with us or send the robots back.”
