Auctane acquired the assets of Return Rabbit, a returns management platform that helps customers retain revenue through exchanges. The acquisition will complement Auctane’s strong portfolio of multi-carrier shipping solutions by equipping e-commerce merchants with an intuitive, adaptable returns management offering.
“In today’s e-commerce landscape, virtually every merchant has to grapple with how to handle customer returns, and the stakes are high,” says Albert Ko, CEO at Auctane. “The analytics and exchange-focused approach that Return Rabbit brings to the conversation empowers merchants to make smart decisions about this critical part of the delivery experience.”
"When we started Return Rabbit, the aim was not just to streamline the returns process for retailers but also to convert the entire process into a positive experience for shoppers, with a relentless focus on increasing revenue retention through increased exchanges and store credits. By joining Auctane, we will gain access to a broader set of global resources and capabilities to apply our expertise and solutions to a global client base,” says Gagandeep Singh Suri, founder and CEO of Return Rabbit.
- Return Rabbit is a leading revenue-focused returns and exchanges management solution for Shopify sellers. Offering full-catalog exchanges, custom return reasons and deep reporting functionality, Return Rabbit aims to turn the returns process into a positive consumer experience.
- Return Rabbit’s enterprise-grade analytics allow small and mid-sized merchants to better understand the reason their customers make returns and offer smart suggestions for exchanges that help preserve sales.
- This news comes on the heels of Auctane announcing Albert Ko as its new CEO, signaling a deep investment in the e-commerce industry and a focus on enriching the Auctane portfolio around holistic delivery experiences.