Purolator Launches Open Verify Returns Solution

Purolator announces the launch of Open Verify: an innovative returns solution to help businesses combat fraud.

Purolator Open Verify
Purolator

Purolator announces the launch of Open Verify: an innovative returns solution to help businesses combat fraud.

Using the purpose-built, end-to-end returns management system from technology partner ReverseLogix, this new solution will streamline and add some safeguards to the returns process for both merchants and customers.

Returns fraud is a prevalent issue in Canada, with the Retail Council of Canada reporting a 22 per cent increase between 2020 and 2022. According to the National Retail Federation, in 2023 it was estimated the amount of fraud accounts for 13.7 per cent of total returns and costs retailers $101B in the U.S. alone.

“We’re excited to be launching a new returns solution for our customers,” says Laurie Weston, general manager B2C and E- Commerce. “By reviewing the contents of a package at the initial point of return, this system helps protect our customers from the growing issue of returns fraud, while also allowing their customers to receive an instant credit or refund.

 Key Takeaways:

  • Open Verify is just one of many streamlined returns management solutions Purolator offers to businesses, including an integrated, customizable returns portal for e-commerce platforms and premium services like package and label free capabilities. 
  • With an expanding network of locations and partnerships, 75 per cent of Canadians live within three kilometers of a Purolator drop-off location, ensuring quick and easy returns for businesses and their customers.
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