ReturnPro acquired iF Returns, an acquisition that adds post-purchase technology to ReturnPro’s existing U.S. customers while establishing a platform for international growth.
iF Returns co-founders Galo De Reyna, Marcello Valerio, and Paul Obando will continue to lead the business, working with Jelle Schoenmaker, CEO International at ReturnPro, who will oversee ReturnPro’s international growth.
“Our priority is continuing to deliver more value for the retail and marketplace partners we serve today,” says Sender Shamiss, co-founder and CEO of ReturnPro. “iF gives us proven technology that we can bring to our existing U.S. customers, strengthening the returns ecosystem and third-party marketplace capabilities we already provide. At the same time, it gives us an established platform for international growth under Jelle’s leadership.”
“iF Returns gives us a strong foundation in Europe, with proven technology, deep fashion expertise and relationships with more than 200 brands,” says Schoenmaker. “Our opportunity is to grow that business internationally while also bringing iF’s technology and expertise into the broader ReturnPro ecosystem for the benefit of our existing customers.”
“iF Returns has spent years building technology purpose-built for the complexity of enterprise-scale, omnichannel returns,” says De Reyna. “Joining ReturnPro gives us the opportunity to bring those capabilities to more retailers and brands while expanding what we can deliver to our existing customers.”
Key takeaways:
· iF Returns helps brands increase exchanges, retain revenue and improve the post-purchase customer experience. Its technology converts 30–40% of would-be refunds into exchanges and new purchases and is used by global brands.
· The acquisition adds iF Returns’ front-end returns and exchange technology to ReturnPro’s end-to-end returns, reverse supply chain and ReCommerce capabilities.
· The acquisition also establishes a foundation for international growth under Schoenmaker’s leadership.
