Blue Yonder announced new retail innovations as part of its Cognitive Solutions portfolio, designed to help hardlines and softlines retailers move from insight to action with agentic AI and connected retail decisioning.
The latest enhancements create tighter alignment across forecasting, inventory planning, fulfillment, customer service and returns on the Blue Yonder Platform.
"Many retailers can already see what's happening. The hard part is acting on it before the moment passes," says Gurdip Singh, chief product officer at Blue Yonder. "With this release, we're putting agentic AI into the flow of retail decisions. Forecasting, inventory, fulfillment and returns start working as one system instead of a chain of handoffs. That's how you turn insight into action at the speed retail demands, with the precision to protect margins while you improve the customer experience."
Key takeaways:
· A new unified customer service and assisted selling workspace streamlines customer identification, product discovery, inventory visibility, pricing, fulfillment options, payment capture and order management.
· This new functionality includes personalized returns experiences; customer-specific returns policies; configurable store credit strategies; returns order receiving and receipt control; smart disposition and configuration; test and grade workflows; and unit-level simulation of disposition outcomes.
· Together, these capabilities aim to reduce returns leakage, improve resale and recovery, cut fraud risk and keep shoppers satisfied.
· A new navigation experience combines traditional navigation with a prompt-driven, AI-first experience, so people move from decision to action faster across planning, execution and network operations.
· Assortment Planning adds assortment strategy and scoring guidance, demand explainability, in-season sales and inventory planning, and placeholder store workflows.
· Allocation and Replenishment adds returns projections, enhanced multichannel forecasting and automated supply distribution when inventory arrives at the distribution center.
· Space Planning Solution adds closed-loop planogram execution and compliance capabilities that connect planning to in-store implementation, validate execution against actual shelf conditions, and continuously improve planograms through feedback to planners.
