DHL Supply Chain launched its DHL ReTurn Network, a nationwide multi-client reverse logistics solution designed to help businesses manage returns more efficiently and sustainably.
“The launch of the DHL ReTurn Network is a major milestone for DHL,” says Kraig Foreman, president of e-commerce for DHL Supply Chain North America. “Since acquiring Inmar Supply Chain Solutions we have systematically integrated DHL’s operational expertise and advanced technology to address the growing complexity and costs associated with returns.”
Key takeaways:
· With DHL ReTurn Network, companies are able to achieve 10-50% off in total savings by taking advantage of the network of purpose-built, multi-client facilities.
· The ReTurn Network, which integrates with returns initiators, drop-off hosts, and direct mail returns, enables businesses to implement a complete reverse logistics operation without needing additional infrastructure.
· Customers benefit from DHL ReTurn Network’s proprietary purpose-built technology ReSKU, a decision-tree-based processing engine that standardizes and accelerates returns decisions. Additionally, DHL’s advanced analytics track returns and provide data-driven insights to reduce friction associated with returns processing. The company also offers comprehensive remarketing and liquidation services to help customers recover value from returned goods while reducing landfill waste.
· In addition to the launch of the DHL ReTurn Network, DHL acquired the technology rights from Arrive Recommerce, further expanding its remarketing solutions to customers.
“Our national network of shared facilities reduces warehousing, labor, and transportation costs while optimizing the handling and disposition of returned goods. It also provides customers with greater flexibility for managing fluctuating inventories and warehouse space during times of increased market volatility,” says Thomas Borders, VP of operations for DHL Supply Chain North America’s ReTurn Network.
