New York and North Canton, Ohio—May 29, 2014—Diebold, Inc. and Accenture announced a multi-year agreement in which Diebold will engage with Accenture to provide the company with finance and accounting (F&A), human resources (HR) and procurement business process outsourcing (BPO) services to support Diebold’s broader transformation strategy.
Under the agreement, Accenture will collaborate with Diebold to create a global service delivery model for F&A, HR and procurement operations that enhance the quality, controls and efficiency of Diebold’s integrated global business processes. Accenture will use its practices, technologies and global delivery network to help Diebold establish more globally standardized controls, improve operational transparency, lower spending and reduce costs.
“Diebold selected Accenture because of its track record for delivering large transformation projects that deliver meaningful business outcomes,” said Andy W. Mattes, Diebold president and chief executive officer. “By working with Accenture, we are strengthening our business controls and processes to help execute our multi-year, Diebold 2.0 transformation. While our agreement with Accenture requires upfront investment, it increases our degree of confidence in meeting our business objectives and provides us flexibility to add scale as Diebold grows. This approach will help drive success within our four key turnaround pillars of cost, cash, talent and growth.”
In F&A, Accenture will deliver services that link the procurement and financial departments (procure-to-pay), receive and process customer sales (order-to-cash), and aggregate existing financial and accounting data (record-to-report). These services are designed to improve efficiencies, controls, quality and service. In addition, Accenture will provide analytical capabilities, and technology that provides data-driven insights into service performance, global processes and customers.
To enhance Diebold’s human resources processes, Accenture will deliver business process services in recruitment, employee support, data and workforce/benefits administration that improve efficiencies, service quality, and employee self-service and satisfaction. As part of this, Accenture will provide analytics that create ongoing insights into HR operations.
In procurement, Accenture will leverage capabilities from its recent Procurian acquisition to provide business process services in procurement analytics and procurement operations, as well as indirect spend, to reduce cost, improve compliance, increase operational quality and enhance supplier analytics. To further enable Diebold’s procurement transformation, Accenture will leverage leading practices, category expertise and compliance technologies.
“Helping Diebold achieve its strategic transformation goals is an important area of focus for Accenture.” said Bob Sell, group chief executive, Accenture Communications, Media & Technology operating group. “The close collaboration we have established with Diebold allows Accenture to enhance the focus being placed on back-office operations while Diebold leadership increases its focus on the front office strategy of growing the products, services, software, and outsourcing revenue streams.”