Blue Coat Selects Servigistics for Service Parts Management

Data security company looks to reduce inventory and enhance service

Data security company looks to reduce inventory and enhance service

Atlanta — May 4, 2006 — Data security company Blue Coat Systems has selected a service parts management solution from Servigistics for its global service organization.

Blue Coat chose the Servigistics solution, Service Parts Management, as part of its core infrastructure designed to manage the company's rapidly growing service business. The company is looking to the solution to help it reduce inventory and ensure that customer commitments are met.

Hosted by Servigistics and being delivered on-demand, the Servigistics solution will be integrated with Blue Coat's existing Siebel system.

"After outgrowing our existing planning system, we needed a strategic service management solution that could easily scale with our growing business," said Sam Mikles, director of service parts operations at Blue Coat. "After evaluating various solutions on the market, we selected Servigistics for its scaleability, ease of use and breadth and depth of functionality."

Founded in 1996, Blue Coat Systems is a publicly held company based in Sunnyvale, Calif. Blue Coat offers a family of security-related appliances and client-based solutions deployed in branch offices, Internet gateways, end points and data centers. The company has installed more than 25,000 appliances worldwide.

Additional Articles of Interest

— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

— For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management."