Avaya Targets Service Parts Management

Deploys Servigistics solution to improve service parts availability, drive increased customer satisfaction

Deploys Servigistics solution to improve service parts availability, drive increased customer satisfaction

Atlanta — January 11, 2005 — Telecommunications infrastructure company Avaya has implemented a solution from Servigistics in a bid to improve its service parts management and availability and to drive increased customer satisfaction.

Based in Basking Ridge, N.J., and with 2002 fiscal year revenues of $4.96 billion, Avaya provides communications networks and services. The company has deployed the Servigistics solution to manage and optimize the company's 20 million part/location pairs across 2,000 central and field service stocking locations worldwide.

Servigistics' solution was implemented in just 23 weeks across four divisions and is integrated with Avaya's existing SAP system, as well as with several external organizations, including third-party logistics provider Choice Logistics. Servigistics said its solution has reduced the company's inventory investment by more than 10 percent and improved its on-time service levels.

"Avaya has enjoyed an excellent return on our investment with the Servigistics service parts management solution," said Jeff Gardner, Avaya's director of aftermarket operations. "Servigistics enabled us to rapidly execute on our vision of achieving global service parts management across all parts and locations."

"Since switching to Servigistics, Avaya is making tremendous gains, increasing service levels and fill rates, reducing inventory and costs, and exceeding the expectations of their customers around the world," said Eric Hinkle, CEO of Servigistics.

For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.
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