Dicar Consolidates All Operations with Ross Systems

Urethane products company continues expansion, increases customer satisfaction rates and beefs up inventory visibility

Urethane products company continues expansion, increases customer satisfaction rates and beefs up inventory visibility

Atlanta — July 14, 2005 — Urethane products company Dicar Inc. has consolidated its global operations using a solution from Ross Systems to gain a real-time view into its systems company-wide, enabling faster and more accurate decision-making, increased inventory visibility and improved customer service, the solution provider announced this week.

Founded in 1969, Dicar has grown to become the leading manufacturer and supplier of urethane products to the worldwide corrugated industry. Headquartered in Pine Brook, N.J., Dicar also maintains plants in Tomball, Texas, and the Netherlands.

The U.S. corrugated market is very mature, and international expansion is key to Dicar's continued year-over-year growth. But the company, like other manufacturers, has found that globalization and the need to deliver products on an international scale are driving a requirement for a new level of visibility into its operations to remain competitive.

Consolidating Systems

To answer this challenge, Dicar turned to Ross' iRenaissance solution to consolidate its enterprise systems onto one platform, providing access to data and allowing the company to integrate additional plants. Dicar is now poised to expand globally and add new operations to capitalize on international product demand, Ross said.

One of the most critical issues iRenaissance helps Dicar address, according to the solution provider, is differences between domestic and international orders. iRenaissance streamlines the sales process by automatically adjusting for regional price differences between Dicar's domestic and international orders. Moving from a manual to automated method has reduced complexity, decreased the margin of error and enabled the creation of various reports, Ross said.

"With real-time data access, we can perform sales forecasting and generate reports with sales history by location and region when previously it took up to two months," said Tom Curcio, vice president and controller of Dicar. "This has enhanced our sales pipeline and allowed us to better service customers as we rapidly approach a near 100 percent customer satisfaction rate."

Improving Visibility

Standardizing on the iRenaissance platform has also improved visibility, enabling Dicar to view inventory across its global operation in real-time, allowing the company to plan ahead when purchasing raw materials to operate in a just-in-time fashion. Dicar can bring in less material and use it more quickly and with greater accuracy, reducing waste and saving money.

"Global companies face increasingly more complex challenges surrounding information sharing and real-time decision-making," said Scot McLeod, vice president of marketing for Ross Systems. "Ross' expertise in the process manufacturing industry and focus on chemicals allows manufacturers, like Dicar, to continue to expand and grow their bottom line while relying on a trusted technology partner to help maximize operations."

Additional Articles of Interest

— Is your company getting the most from its supply management function? For a step-by-step look at how to phase in a successful "end-to-end" supply management strategy, read the article "Roadmap to a Comprehensive Supply Management Strategy," an In Depth article on SDCExec.com.

— P-cards continue to advance, and e-payables solutions are making headway, but the convergence of the financial and physical supply chains is still a work in progress. Read more in "Enabling the Financial Supply and Demand Chain," in the April/May 2005 issue of Supply & Demand Chain Executive.

— Lean is still a top priority for many organizations, and now leading enterprises are applying lean principles to the supply chain. Read about the challenges in building a "lean supply chain" in "The Value of Being Out-of-stock (Almost) Everywhere," the Final Thoughts column in the April/May 2005 issue of Supply & Demand Chain Executive.