MCA Solutions Launches "On-demand" Service Parts Offering

Hosted solution for service planning said to bring faster implementation at a lower cost to service organizations

Hosted solution for service planning said to bring faster implementation at a lower cost to service organizations

Philadelphia — November 9, 2005 — Service parts planning specialist MCA Solutions today announced availability of its Service Planning and Optimization (SPO) On-Demand solution, offering companies one more way to gain access to its "best of breed" offering.

As companies increasingly demand greater flexibility and fewer up-front costs, Web-based software-as-a-service (SaaS) offerings enable companies to add capacity as needed and only pay for the resources and functionality that they need and use. In addition, companies can concentrate IT resources on vital projects, instead of application maintenance and support.

"Our hosted solution gives companies the flexibility they need, with fast implementation and immediate [return on investment]," said Bob Salvucci, president and CEO of MCA Solutions. "Competitive pressures to drive service revenue have accelerated growth of the service parts planning market, and companies need an immediate and effective way to drive down inventory, while keeping every customer happy. Our software-as-a-service solution makes that possible."

SaaS On The Rise

"Highly publicized implementation failures and rumblings of user adoption problems with on-premises projects have left a wake of shelfware, frequently coloring customer management as a riskier investment," said Robert Bois, research director at AMR Research. "The SaaS model, however, directly addresses many of these objections, therefore making it an attractive, lower risk option for small and large enterprises alike."

MCA said that its SPO On-Demand can be up-and-running in as little as four weeks, with minimal configuration. A monthly subscription fee allows companies to access SPO and related services over the Internet and leverage SPO's features and functionality without the added investment in IT infrastructure.

The solution provider said that SPO can help companies across the high-tech, telecom and semi-conductor industries reduce inventory, increase fill rates and improve customer satisfaction.

A recent AMR Research report called "Service Parts Planning Vendor Landscape: Managing the Service Level and Inventory Investment Tradeoff" stated that "MCA Solutions, designed specifically with customer-centricity in mind, offers the most differentiated functionality at present."

Additional Articles of Interest

— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

— For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management."

— For an in-depth review of a conceptual technology model for a supply chain visibility hub, read "The Case for Supply Chain Visibility" on