Extends One place, so many possibilities motto to include any parts or accessories a customer might need
New York, NY — November 10, 2005 — Salt Lake City-based R.C. Willey, the largest home furnishings retailer west of the Mississippi, has selected Partsearch Technologies' RetailPOINT solution to offer customers over 7.2 million consumer replaceable parts and accessories for their electronics, computers, appliances and wireless devices.
"R.C. Willey chose Partsearch's RetailPOINT solution to meet all of our customers' parts needs through one provider," said John Bennion, director of Customer Service of R.C. Willey. "We have a strong history of customer service, and believe that the RetailPOINT solution, with its ability to provide parts across brand and category, will allow us to serve our customers in an area that is otherwise devoid of good solutions. Partsearch now extends our One place, so many possibilities' motto to include any parts or accessories a customer might need."
The co-branded R.C. Willey-Partsearch Web site and toll-free customer service offering are designed to allow Willey customers to accessorize their products with a full assortment of items that were made for their products, without requiring R.C. Willey to carry any additional inventory.
The Partsearch solution also makes it possible for R.C. Willey to provide its stores with replacement parts for in-store display items and open box returns. This enables the stores to maintain their attractive displays and ensures that customers can demo all of the products in their true lifestyle settings.
"We are excited to welcome R.C. Willey to our client roster. They join their sister company, Nebraska Furniture Mart, in delivering a customer part and accessory purchasing experience with the Partsearch solution," said Glenn Laumeister, CEO of Partsearch.