Astea International Expands to China with DigitalTrans

IT systems integrator brings service lifecycle management solution to fast growing market

IT systems integrator brings service lifecycle management solution to fast growing market

Horsham, PA — December 23, 2005 — Service lifecycle management (SLM) specialist Astea International is partnering with Chinese systems integrator DigitalTrans to bring Astea's best-of-breed SLM solutions to mainland China.

DigitalTrans will act as a value-added reseller of Astea Alliance solutions, which offer such capabilities as intelligent dispatch, logistics, field service, contract management, professional services and marketing and sales force automation, as well as business intelligence and mobile workforce capabilities. DigitalTrans will market and deploy the Astea Alliance suite to its existing customer base and pursue new customers.

"China is one of the fastest growing Asia-Pacific service management markets," said Bryan Sun, CEO of DigitalTrans. "There's an immense need for service lifecycle management solutions, and together we're offering China-based and global companies an effective way to drive service revenue through increased customer satisfaction."

The partnership combines DigitalTrans System Integration, which supports IT infrastructure with network and desktop service solutions, and Astea Alliance solutions. Potential benefits to DigitalTrans' customers could include increased first-call resolution, decreased call times and call center operating costs and streamlined spare parts, Astea said.

Paul Buzby, managing director of Astea, said that in addition to bringing Astea's SLM offering to China, this partnership provides support for Japan-based and other companies with operations in China. "Demand for effective field service management solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with better service," Buzby added.

Digitaltrans was founded in 2002, with headquarters in Shanghai and branches in Beijing, Guangzhou and Shenzhen.

Additional Articles of Interest

— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

— For best practices in service parts management, see the article "Three Keys to Successful Service Parts Management."

— For a look at how telecommunications equipment company Avaya is using a managed service program to get a handle on its temp labor spend, read the article "A "NEW" Approach to Managing Temp Labor" in the December 2004 issue of Supply & Demand Chain Executive.

— For more information on professional services procurement solutions, see the article "It's All About People," the Net Best Thing column in the January 2002 issue of iSource Business (now Supply & Demand Chain Executive) magazine.