HighJump Touts Speed, Ease of Upgrades

Supply chain execution specialist says customers can install updated solution without affecting unique configurations

Supply chain execution specialist says customers can install updated solution without affecting unique configurations

Eden Prairie, MN — November 11, 2004 — Supply chain execution specialist HighJump Software, a 3M company, this week highlighted the speed and ease with which its customers are able to upgrade to the latest version of the provider's solutions, citing such clients as 99 Cents Only Stores, Sport Chalet, Restaurant Equippers and others.

HighJump said that when it releases an upgrade, all its customers receive upgrade CDs and can install the standard software without affecting unique configurations. In some cases, upgrades are completed in hours, allowing customers to keep operations up and running without major disruption, the solution provider said.

By upgrading, HighJump customers supplement their existing Supply Chain Advantage applications with the functionality enhancements built into the latest software release. Recent upgrades have offered hardware and radio frequency identification (RFID) program support, as well as updated Web-based reporting and metrics visibility.

HighJump customer Sport Chalet, a Los Angeles-based operator of specialty sporting goods superstores in California and Nevada, has successfully upgraded its HighJump system three times in the past 18 months. "Each upgrade has been transparent to the end user," said Ted Jackson, chief information officer at Sport Chalet. "The most recent release required just a few hours of effort, and it worked perfectly right out of the box."

Steve Belardi, director of distribution for Sport Chalet, added that the upgraded features support his efforts to continuously improve operations. "As Sport Chalet grows, our distribution needs to reflect that growth," he said. "The smooth HighJump upgrades allow us to stay on the cutting edge."

For HighJump customer Direct Fulfillment, a third-party logistics provider based in Robbinsville, N.J., upgrading meant taking advantage of HighJump's newer, Web-based supply chain visibility features. According to Mary Teehan, IT director of Direct Fulfillment, the process was simple. "We started the upgrade on a Tuesday afternoon and were back up and running by Wednesday morning," she said.

"It's great to see so many customers continuing to take advantage of the ease of upgrading their HighJump solutions," said Chris Heim, president of HighJump. "Fast, inexpensive upgrades are key to HighJump's ability to keep strong partnerships with each of our customers."