Digital transformation is reshaping supply chain organizations, but there's a certain disconnect between executives and employees in how they perceive this change. According to a new report by Gartner, 36 percent of supply chain executives believe they're ready for the challenge of leading employees through change.
On the other hand, just 13 percent of employees think they're ready for the same undertaking.
"To adapt and respond on the fly to the challenges their organization faces, supply chain leaders must develop the organization's change capabilities," said Ken Chadwick, research director at Gartner. "Being 'change agile,' having the ability to design and adopt new ideas and changes quickly and completely, should be the goal of supply chain leaders in the digital era."
If they want to successfully lead change, executives need to understand how employees engage. They want to understand the purpose of change better and how it will affect their role. That's why training, piloting and feedback are considered essential.
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