Tyco International Implements Esker DeliveryWare

Security, fire and detection solutions provider now able to automate 600,000+ documents annually

Madison, Wis.Oct. 1, 2012 – Document process automation solutions provider Esker partnered with global security, fire protection and detection products provider Tyco International Ltd. to streamline its business processes through document automation via the Esker DeliveryWare solution.

Prior to Esker, Tyco was using a variety of independent solutions to process its internal business documents, which included sales invoices; pick notes; dispatch notes; purchase orders; and remittance advices. However, with more than 100,000 employees worldwide providing vital products and services to customers in more than 60 countries, Tyco realized it would need to centralize this outdated processing system in order to send out more uniform documents, reduce costs and stay competitive globally.

Esker had been supplying some of our offices for years, so when it came to choosing a globally scalable system, we contacted Esker because we were confident they could provide us with the right solution and level of support,” said Bhaswar Ghosh, Senior Business Analyst, Tyco International. ““We gained a more uniform brand identity, reduced our running and support costs and made improvements in the response time from customers to pay.”

Now processing over 600,000 documents annually through Esker DeliveryWare, Tyco has more flexibility and control over the way it communicates with its customers and business partners. Additionally, it can use the same templates in all of its offices to ensure that customers receive the same presented document regardless of location. Tyco was also able to reduce the number of companies it deals with for its automation needs, significantly shrinking its running and support costs.

“We are delighted to be working with Tyco and look forward to helping them to automate 100 percent of their documents,” said Alistair Nicholas, Managing Director of Esker Northern Europe. “The Esker DeliveryWare solution has been specifically developed with customers in mind such as Tyco, to bring together every aspect of document process automation into a single solution. The main aim of this is to help simplify deployment and on-going management while keeping the cost of ownership to an absolute minimum.”

“In light of the difficulties that businesses continue to face in the current economic climate, it is important to ensure that companies are aware of the latest cost-saving technology,” Nicholas continued. “Esker DeliveryWare provides businesses of all sizes with a flexible and cost effective solution to solve their document process automation requirements and brings together every aspect of document process automation into a single solution, reducing the use of paper within business processes.”