Manhattan Associates debuted a slew of AI Agents, a new generation of intelligent, enterprise-ready agents directly embedded in all Manhattan Active solutions.
“Our AI Agents represent a fundamental shift in how efficiently retail and supply chain solutions function,” says Sanjeev Siotia, EVP and CTO, Manhattan. “We’ve combined deep domain intelligence with agentic automation to move beyond the hype of chatbots. With their operational readiness, these agents diagnose root causes and orchestrate workflows to fix them efficiently. They don’t just assist - they act. In this competitive and fast-paced ecosystem, our agents’ workforce gives our customers a simpler, faster, and more efficient way to function and succeed.”
Key takeaways:
· Unlike overlay solutions that sit on top of legacy data lakes, these agents live within the Manhattan Active Platform, enabling them to take real-time action with full operational context, transforming supply chain commerce execution, optimization, and user experiences.
· Purpose-built for modern retail and supply chain operations, Manhattan’s AI Agents unlock faster decision-making, higher productivity, and continuous improvement from the get-go.
· These Interactive Agents are digital assistants, designed for key user roles across Manhattan Active solutions.
· The Autonomous Agents function intelligently in the background, continuously monitoring operations, automating repetitive work, identifying operational issues and automatically resolving them.
· Within the omnichannel solutions, Store Associate Agent provides real-time sales performance assessments and insights.
· The Contact Center Agent provides contextually relevant key customer insights enhancing the speed and effectiveness of associates.
· The Labor Agent provides guidance on workforce deployment across departments, based on remaining work to be completed.
· And, the Shipment Tracking agent identifies potential issues and recommends compensatory actions.
