New research from Blue Yonder reveals that logistics executives plan to maintain and optimize convenient fulfillment options (38%) and implement and/or enhance their warehouse management systems (WMS) and cloud infrastructure (48%). What’s more is, 57% of logistics executives plan to invest in more sustainable upstream operations (materials sourcing, suppliers and manufacturing) to maximize sustainability throughout the supply chain.
“As many companies were ill-prepared for the mounting pressures of delivering enhanced consumer experiences caused by pandemic-induced e-commerce surges, logistics executives are turning their energy and resources to meeting new and rising expectations,” says Fab Brasca, group VP, global solutions, Blue Yonder. “To compete in this consumer-centric world, companies will have to adopt technologies that not only provide efficiency, but real-time visibility to meet skyrocketing customer expectations.”
- 38% of logistics executives state that maintaining and optimizing convenient fulfillment options (curbside pickup, BOPIS, at-home delivery) is the most important factor for enhancing consumer experiences post-COVID-19.
- 59% of logistics executives and 71% of those in consumer manufacturing plan to offer flexible delivery windows for online orders to maximize sustainability throughout the supply chain.
- Nearly half (48%) of logistics executives plan to implement and/or enhance their warehouse management systems (WMS) and cloud infrastructure in the next 12 months.
- And, 40% are being more lenient on specific job/industry experience requirements to attract and retain labor/talent in a tight labor market.