Lean Solutions Group acquired SupportZebra, a business process outsourcing company providing 24/7 customer experience, technical support, and back-office services to fast-growing companies in supply chain, automotive, e-commerce, SaaS, financial technology, healthcare, and more.
The acquisition broadens Lean Solution Group’s total market and strengthens its expert-in-the-loop service model, pairing highly skilled professionals with AI-enabled tools.
“SupportZebra has spent 14 years doing a hard thing: building service teams so deeply embedded in client operations that their relationship churn remains structurally among the lowest in the industry,” says Jack Freker, CEO of Lean Solutions Group. “That is exactly the model Lean Solutions Group was built on, and the model we’re committed to growing. By combining SupportZebra’s expert service teams with our global footprint and AI, we are extending our expert-in-the-loop model into new markets and verticals that few companies in the world can serve at this scale. It also makes the Philippines an even greater powerhouse within our network—a country producing extraordinary technology and talent, and one of the fastest-growing regions in our business.”
Key takeaways:
· This deal also significantly deepens the company’s footprint in the Philippines, one of the world’s premier hubs for technology and English-speaking talent.
· SupportZebra’s service portfolio spans customer experience, customer support, tiered technical support, content moderation, back-office administration, and virtual assistance across voice, chat, email, and digital channels, delivered 24 hours a day.
· This acquisition aligns with Lean Solutions Group’s strategy of deepening vertical expertise while layering its LeanTek technology platform across acquired capabilities through partnership-driven acquisition growth.
· Upon closing, the company’s Philippines workforce will exceed 2,000 people across three metro regions—Metro Manila, Cagayan de Oro, and Cebu—representing headcount growth of more than 12 times for its Philippine operations in just two years.
“From its beginning, SupportZebra has been built on the belief that the best outsourcing partnerships come from being a true extension of our clients’ teams. That philosophy is deeply aligned with Lean Solutions Group’s approach and well-earned reputation, which makes us a natural fit,” says Nathan Yap, founder of SupportZebra. “By combining our white-glove Customer Experience expertise with Lean Solutions Group’s global scale and AI-enabled platform, we can create even greater value for our clients while opening new opportunities for our team members to grow, develop new skills, and be part of the new generation of intelligent business operations.”
